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# Implementation Specialist (SaaS Healthcare)

- **Company:** Dossier, Inc.
- **Location:** Nashville, TN, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, System Configuration, Product Software Implementation Methods
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b3e377d811fd5106

## About the Role

Do you have experience in Software implementation?, Do you have a Bachelor's degree?, * Bachelor's degree - Nursing Informatics degree a PLUS

 * 2+ years software implementation experience
 * Prior experience in a healthcare or health IT environment strongly preferred.

Skills

 * Project Management
 * Critical thinking and problem-solving
 * Strong time management and organization
 * Excellent verbal and written communication
 * Empathy
 * Customer Service mindset and focus
 * Curiosity and self-motivation
 * Confidence and resilience

## Description

We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes., * Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded

 * Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
 * Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
 * Train customers on the use of the software, including best practices and workflow optimization
 * Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
 * Coordinate collaboratively with internal teams to meet project milestones
 * Ensure a smooth transition from implementation to Customer Success


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