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# Japanese-Speaking Technical Support Specialist -Athens, Greece

- **Company:** Cross Border Talents
- **Location:** München, Germany
- **Contract:** Temporary contract
- **Skills:** Software as a Service, Cloud Storage, PC Tools
- **Published:** November 9, 2026
- **Apply:** https://www.adzuna.de/details/5958131488

## About the Role

* Japanese at C1 level or above
 * English at B2 level or above (used for internal communication, training and tools)
 * Strong written communication skills
 * Good PC skills and familiarity with cloud storage concepts
 * Typing speed of at least 35 words per minute
 * Ability to multitask effectively
 * Customer service experience is preferred but not essential
 * Right to work in Greece

## Description

Are you fluent in Japanese and interested in technology? We are recruiting Japanese-speaking Technical Support Specialists for an international company in Athens. You will support users of a leading cloud storage service. As a Tier 1 Customer Expert, you'll be the first point of contact for Japanese-speaking users via chat, phone and email, handling technical and refund-related questions. You'll be trained on all channels and have clear paths to grow into Tier 2 support or other specialised teams., * Support Japanese-speaking users via chat, phone and email

 * Help users fix file synchronisation issues between their devices and the cloud application
 * Guide users through restoring deleted files
 * Help with account access, including password changes and account recovery
 * Process payment and refund requests and communicate outcomes clearly