> Markdown version of [/jobs/ext/464304-desktop-support-assistant-sandro-maje-smcp-group](https://www.wearedevelopers.com/jobs/ext/464304-desktop-support-assistant-sandro-maje-smcp-group). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Assistant, Sandro / Maje (SMCP Group) - **Company:** SMCP NORTH AMERICA (US, CANADA) - **Location:** New York, NY, United States (Remote available) - **Experience:** Starter - **Salary:** $49,920.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Office, Cloud Services, Remote Service Software, Microsoft SharePoint, Wireless Networks, Microsoft Deployment Toolkit, Microsoft InTune, Computer Equipment, Information Technology, SAP MDG, Laptops - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cb77a7281be2dc69 ## About the Role Do you have experience in Windows?, * 1-2 years prior experience in desktop support. * Basic Windows Administration and PC technician skills. * Ability to troubleshoot and analyze basic system and business process issues and assist in implementing appropriate solutions. * Basic understanding of Active Directory, DNS, DHCP, wired/wireless networking concepts. * Exposure to cloud services such as Microsoft Office 365 and SharePoint, and MDM tools such as Microsoft Intune is a plus. Experience with remote support tools such as BeyondTrust. * Detailed oriented and strong analytical and problem-solving skills. * Self-motivated and able to work both independently and as part of a team. * Strong communication, documentation, and customer service skills. * Ability to work in fast paced, dynamic environment, working independently as well as a member of a team. * Ability to build effective working relationships with end users, IT teams, and business stakeholders. * Prior retail experience (Point of Sale, Payment Terminals) is a plus ## Description SMCP is looking for a motivated and enthusiastic entry level Desktop Support Assistant to help support the day-to-day operations of end users in the NY office, as well as the HelpDesk service of 160+ of our Stores. This key role works very closely with all members of the Operations team, to ensure optimal service of our IT infrastructure and applications. The ideal candidate will have a basic understanding of computer hardware and software, experience with device setup and configuration, and the ability to troubleshoot common technical issues. They should be comfortable working across multiple systems and platforms while providing excellent customer support and technical assistance to end users. This role reports to our Director, IT of North America. Organizational Structure - Reporting Relationships * Department Head: Director, I.T. * Executive Committee: VP, Operations + Tranformation, * Configure, deploy, and prepare Windows desktops and laptops in alignment with North American business standards using tools such as Microsoft Intune, Microsoft Deployment Toolkit, and Apple Business Manager.Provide first-line technical support for hardware, software, and end user issues across desktops, laptops, printers, mobile devices, email/productivity suites, and a variety of in-house applications. * Work closely with our HR team to ensure a smooth onboarding process for our New Hires. * Assist in the creation and maintenance of technical documentation, improve standard operating procedures, and knowledge base articles to enhance service quality and operational efficiency.Maintain accurate IT asset tracking, lifecycle management, and documentation in accordance with company policies and standards. * Escalate complex technical issues to the Helpdesk Support Analyst or the Director, IT or external service providers as required, ensuring timely resolution and communication. * Relationship management between North American Business Unit and various Group IT teams, assisting in remediation and escalation of issues. ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023)