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# IT Support Technician

- **Company:** Fosber America, Inc.
- **Location:** Green Bay, WI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, JIRA, Business Software, Collaborative Software, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, TCP/IP, Wi-Fi Technology, Microsoft InTune, Information Technology, Zendesk, User Administration, Servicenow
- **Published:** June 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=619234c67b47a9fb

## About the Role

Do you have a valid Driver's License license?, Do you have experience in iOS?, Do you have a Bachelor's degree?, The ideal candidate is customer-focused, organized, and eager to grow their IT skills in a fast-paced environment., * Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)

 * 0-2 years of IT support or help desk experience
 * Basic understanding of:
 * Windows operating systems
 * Mobile devices (iOS)
 * Microsoft 365 or similar productivity suites
 * Networking fundamentals (TCP/IP, Wi-Fi, VPN)
 * Strong problem-solving and communication skills
 * Ability to manage multiple tasks and prioritize effectively
 * Customer-service mindset with a willingness to help others

Preferred Qualifications

 * Experience with:
 * Mobile Device Management (Intune)
 * Ticketing systems (e.g., ServiceNow, Jira, Zendesk)
 * Active Directory or Azure AD
 * Industry certifications (CompTIA A+, Network+, or similar) are a plus

Job Type: Full-time, * Bachelor's (Preferred)

License/Certification:

 * Driver's License (Preferred)

## Description

We are seeking a motivated and detail-oriented IT Support Technician to join our growing IT team. This role will support our internal employees and work closely with a small IT staff to maintain reliable, secure, and efficient technology operations across the organization., Device & Asset Management

 * Manage and maintain a fleet of company laptops (Windows)
 * Oversee lifecycle management: provisioning, imaging, deployment, maintenance, and decommissioning
 * Track and manage IT assets, ensuring accurate inventory records
 * Coordinate hardware repairs, replacements, and upgrades

Mobile Device Management

 * Administer and support a fleet of mobile devices (iOS)
 * Enroll, configure, and manage devices using MDM solutions
 * Troubleshoot connectivity, application, and device issues
 * Assist with carrier support, plan changes, and device replacements

Help Desk & End-User Support

 * Provide Tier 1 technical support to employees (in-person, email, phone)
 * Troubleshoot hardware, software, network, and access issues
 * Respond to and resolve help desk tickets in a timely manner
 * Assist with onboarding and offboarding of employees (account setup, equipment distribution)

General IT Support Duties

 * Support common business applications (Microsoft 365, email, collaboration tools, etc.)
 * Assist with user account management (Active Directory, permissions, password resets)
 * Help maintain printers, conference room technology, and office IT equipment
 * Perform basic network troubleshooting (Wi-Fi, VPN, connectivity issues)
 * Document procedures, solutions, and IT processes


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