> Markdown version of [/jobs/ext/464322-helpdesk-tier-2](https://www.wearedevelopers.com/jobs/ext/464322-helpdesk-tier-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Tier 2 - **Company:** TGIPOWER, LLC - **Location:** Cherry Hill, NJ, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Domain Controllers, Dynamic Host Configuration Protocol, Common Desktop Environments, Domain Name System (DNS), Hyper-V, Networking Hardware, Internetworking, Microsoft Office, Windows Servers, Virtualization Technology, Wide Area Networks, Wireless Networks, Data Logging, Network Routers, Firewalls (Computer Science), Adobe, Information Technology, User Administration, Vmware - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5a489e96785c9671 ## About the Role Do you have experience in Customer support?, The ideal candidate will possess relevant experience in a high-paced Business IT Support Environment. A positive attitude, strong customer service orientation, and the ability to effectively follow through on customer requests and support issues are essential. Demonstrating exemplary work ethic, consistent performance, reliability, and punctuality are our top priorities. Candidates should exhibit strong organizational skills, the capacity to prioritize multiple tasks, and the ability to thrive under pressure and tight deadlines. Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Detail-oriented individuals who understand the significance of proper documentation and time logging in a professional services environment will excel in this role., * Windows 2008/ 2012/2016/2019 Server, Active Directory User Account Management, Basic Group ad Security Policy Management * Exchange & Office 365 Account Administration * Basic Network Troubleshooting, Troubleshooting of Internet Connectivity. * Network Appliances: Firewalls, Routers, Managed Switches * All Desktop Operating Systems: 7, 8, 10 Common Desktop Applications (e.g., MS Office, Adobe, Printers, Scanners etc.) * LAN/WAN, DNS, DHCP, Group Policy, Domain Controllers, Wireless Network Configuration & Troubleshooting * Virtualization with Microsoft Hyper-V and/or VMWare experience a plus * Office 365 Administration * MSP (Managed Service Provider) experience * 2-3 years of IT experience Skills: * Excellent written and verbal communications skills. * Excellent troubleshooting skills, able to follow instructions. * Strong documentation skills and creating standard operating procedures. * Professional demeanor ## Description * Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues. * Support and document the initiation, execution, and closing activities for a program/project(s) and support activities. * Ensure performance metrics are met or exceeded. * Ensure constant and proactive communication with customers and team members to actively mitigate any issues or concerns. * Simulates and recreates user issues to resolve operational difficulties. * Recommends system modifications, if required, to reduce user problems. * Escalates more complex issues, as appropriate, to senior level technicians. * Promote and encourage a "one team" attitude at all levels internally and externally. * Extremely Service oriented. * Handle multiple priorities and react with appropriate urgency to situations and events that require quick responses. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)