> Markdown version of [/jobs/ext/46441-desktop-support](https://www.wearedevelopers.com/jobs/ext/46441-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support - **Company:** TVS Supply Chain Solutions - **Location:** Denham, UK - **Salary:** £35,360.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Connections, Smart Devices, Software Engineering, Windows Desktop, Computer Equipment, Information Technology, Laptops, Network Server, User Administration, User Accounts - **Published:** May 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1a64ad78cf1380ff ## About the Role Do you have experience in macOS?, Associate's degree in Information Technology, Computer Science, or a related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 1 year of experince in Desktop Support Strong understanding of Windows 11 Basic knowledge of macOS operating systems. Familiarity with Active Directory and user account management. Excellent problem-solving and troubleshooting skills. Strong written and verbal communication skills. Ability to work independently and as part of a team. Skills Windows OS Active Directory Microsoft Office Suite Remote Desktop Tools Hardware Troubleshooting Software Installation Network Connectivity Ticketing Systems Customer Service Mobile device management including IOS and Android devices ## Description The Band 1 role Desktop Support is responsible for providing initial technical assistance to end users and will be the first point of contact for employees experiencing technical difficulties. This role focuses on resolving hardware and software issues, managing user accounts, and ensuring that all desktop systems are running efficiently. Minimum of 1 year of experience in Windows Desktop support, 18 months in IT The working hours for this role are 9am-5pm. Responsibilities Technical support to end users via phone, email, and in-person. Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices. Install, configure, and update software and operating systems. Re-imaging of devices by local media or network with PXE and awareness Manage user accounts and permissions in Active Directory and other systems. Escalate complex issues to L2 or L3 support teams as necessary. Document all support interactions and resolutions in the ticketing system. Maintain inventory of IT equipment and provide recommendations for replacements or upgrades. Assist in setting up and maintaining network connections for end users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks and remedial repairs on computers, laptops, Experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finder Tips and Tricks: Upgrade Your Workflow on macOS](https://www.wearedevelopers.com/magazine/541-finder-tips-and-tricks-upgrade-your-workflow-on-macos) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)