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# IT Support

- **Company:** Deluxe Entertainment
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Macintosh Computers, Software Applications, Cyber Security, Linux, Networking Hardware, Network Protocols, Computer Equipment, Information Technology, User Accounts
- **Published:** November 9, 2026
- **Apply:** https://bydeluxe.wd5.myworkdayjobs.com/Deluxe_External/job/ES-Madrid-5-Miguel-Fleta/IT-Support_R0016475

## About the Role

· Proven experience as an IT Support Specialist or in a similar role.

· Strong knowledge of computer hardware, software, and operating systems, including Windows, Mac and Linux.

· Proficient in troubleshooting and resolving technical issues.

· Familiarity with network protocols, equipment, and troubleshooting techniques.

· Ability to work independently and in a team environment.

· Strong problem-solving and analytical skills.

· Good level of English (B2).

## Description

· Provide technical support to end-users regarding hardware, software, and network-related issues.

· Troubleshoot and resolve computer hardware and software problems.

· Install, configure, and maintain computer systems and software applications.

· Perform routine maintenance and upgrades on computer equipment and systems.

· Set up and configure network equipment, such as routers, switches, and firewalls.

· Assist in the implementation and maintenance of IT security measures, including antivirus software and firewalls.

· Create and manage user accounts and access permissions.

· Document all support activities, including resolutions, in a clear and concise manner.

· Collaborate with other IT team members to improve system performance and reliability.

· Stay updated with the latest industry trends and technologies to provide innovative IT solutions.