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# ServiceNow IT Process Optimizer - Governance & Analytics

- **Company:** 2021 gategroup Services Belgrade
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Servicenow
- **Published:** November 9, 2026
- **Apply:** https://www.jobleads.com/es/job/servicenow-it-process-optimizer-governance-analytics--madrid--e1cd249f591b7827802299d874351a974

## About the Role

The role also involves creating process documentation, providing training, and ensuring process compliance across teams. A strong analytical mindset and English communication are essential.

## Description

Unknown is seeking an IT Process Specialist to maintain, monitor, and continuously improve IT processes in ServiceNow. You will support demand management, project governance, resource planning, and KPI reporting while partnering with IT, Project Management, and Finance.

The role also involves creating process documentation, providing training, and ensuring process compliance across teams. A strong analytical mindset and English communication are essential.