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# SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

- **Company:** HCL Technologies
- **Location:** Elk Grove Village, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Design of User Interfaces, Human-Computer Interaction, Virtual Private Networks (VPN), Microsoft Servers, System Center Configuration Manager, Windows Servers, Networking Basics, Remote Desktop Services, Zero Trust Network Access, Remote Service Software, Microsoft SharePoint, Software Deployment, Software Engineering, TCP/IP, TeamViewer, VPN Clients, Enterprise Software Applications, Office365, Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senioradministrator-miscrosoft-windows-microsoft-servers-rds-touch-services-elk-grove-village-il--2b6a58e2-cddd-41dc-b2c7-d455e4b70502

## About the Role

Microsoft Windows Server, Technical Support, Microsoft Windows Operating System, Desktop Administration, Identify Issues, Service Level Agreement (SLA), Help Desk, User Interface/Experience (UI/UX), Printers, Microsoft Outlook, issues, other OS related troubleshooting * Printer, shared drive mapping. * Proficiency in Windows Operating Systems * VPN Connectivity and TCP/IP LAN networks * Demonstrated knowledge and ability to remotely manage client systems

Skill Requirements

Strong knowledge of Windows 10/11 OS troubleshooting * Experience with Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive) * Microsoft Intune / Endpoint Manager * Understanding of: o TCP/IP, DNS, DHCP o VPN troubleshooting o Basic network diagnostics tools * Experience with ServiceNow or equivalent ITSM tool * Remote support tools (RDP, Quick Assist, AnyDesk, etc.)

Other Requirements

Knowledge of device compliance and security policies * Familiarity with Zscaler / VPN clients / Zero Trust models * Strong communication skills (English mandatory) * Ability to support global customers across time zones (24x7 shift readiness if required) * Customer-focused mindset with strong problem-solving skills * Ability to handle high-volume ticket environments * Good documentation and reporting discipline

## Description

We are seeking a skilled Remote Desktop Support Engineer to provide end-user support across global locations on the Windows platform. The role involves troubleshooting, incident resolution, and ensuring a seamless user experience through remote support tools while adhering to defined SLAs., Provide remote L1/L2 technical support for end-user computing (EUC) issues across global regions * Troubleshoot Windows OS (Windows 10/11) related issues including performance, login, and system errors * Handle incident, service requests, and problem tickets through ITSM tools (e.g., ServiceNow) * Troubleshooting HW issues (No Boot, No Post, No Video, BSOD) Identify points of failures on desktops and Laptops. * Support hardware and software issues (desktops, laptops, peripherals) via remote tools. * Provide support for enterprise applications (O365, Teams, Outlook, OneDrive) * Perform remote device configuration, patching, and software installations using tools like Intune/SCCM * Coordinate with L2/L3 teams and third-party vendors for escalations * Ensure adherence to SLAs, KPIs, and customer satisfaction metrics * Maintain proper documentation, knowledge articles, and ticket updates * Troubleshooting browser issues, VPN clients, Internet issues (Wired & Wireless), Outlook