> Markdown version of [/jobs/ext/4645044-end-user-support-specialist-ts-sci-clearance-start-date-early-2027](https://www.wearedevelopers.com/jobs/ext/4645044-end-user-support-specialist-ts-sci-clearance-start-date-early-2027). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User Support Specialist - TS/SCI Clearance- START DATE EARLY 2027

- **Company:** CDW Corporation
- **Location:** Cape Canaveral Space Force Station, FL, United States
- **Salary:** $80,000 - $100,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Artificial Intelligence, Business Software, Collaborative Software, Complex Networks, Issue Tracking Systems, Microsoft Office, Networking Basics, Productivity Software, Guidewire PolicyCenter, 3-tier Architectures
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/end-user-support-specialist-ts-sci-clearance-start-date-early-2027-canaveral-air-station-fl--6045f3e8-425e-48d3-ad70-d0586367c663

## About the Role

Top Secret Clearance, Sensitive Compartmented Information (SCI), Help Desk, Analysis Skills, Identify Issues, Time Management, Customer Support/Service, Help Desk, Computer Workstations, Laptop PC, * Active TS/SCI clearance required at time of hire.

 * Experience providing Tier 1 and/or Tier 2 service desk, help desk, desktop support, or end-user support in an enterprise environment.
 * Working knowledge of desktop and workstation troubleshooting, operating system support, endpoint support, and common productivity applications.
 * Experience with ticketing systems, incident documentation, service request fulfillment, and escalation workflows
 * Ability to troubleshoot account, access, password, shared drive, peripheral, and basic connectivity issues.
 * Strong customer service, communication, problem-solving, and follow-through skills.
 * Ability to follow established processes, maintain accurate documentation, and operate effectively in a secure customer environment.
 * Pervious Miliary experience is a plus, We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

## Description

The Service Desk Analyst will provide Tier 1 and Tier 2 support for end-user incidents and service requests in a secure customer environment. This role is responsible for issue intake, troubleshooting, resolution, ticket management, user communications, and timely escalation to Tier 3 Operations and Engineering teams when advanced technical expertise is required.

What You Will Do

 * Provide Tier 1 and Tier 2 support for end-user incidents, service requests, and general inquiries using the customer's existing support tools and processes.
 * Create, document, update, and manage support tickets throughout the incident and request lifecycle.
 * Troubleshoot desktop, laptop, workstation, endpoint, operating system, application, peripheral, account, access, and basic network connectivity issues.
 * Support Microsoft Office applications, email, collaboration platforms, and customer-specific business applications.
 * Assist users with password resets, account lockouts, shared drive access, and other access-related issues within approved procedures.
 * Provide clear and professional communications to end users, including ticket status updates, resolution steps, and escalation expectations.
 * Perform basic network triage, issue isolation, and escalation coordination for network-related user issues.
 * Route complex network, security, unified communications, and infrastructure issues to appropriate Tier 3 Operations and Engineering support teams.
 * Deliver responsive support for VIP users and priority incidents in accordance with customer service expectations.
 * Follow established security, documentation, escalation, and operational procedures in a classified or secure environment.