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# IT Administrator - Help Desk

- **Company:** Mach, Inc
- **Location:** Huntington Beach, CA, United States
- **Experience:** Experienced
- **Salary:** $66,560 - $83,200
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Windows PowerShell, Okta, Microsoft InTune, Casper Suite
- **Published:** November 9, 2026
- **Apply:** https://www.dice.com/job-detail/051a2252-c442-455a-ac3a-843a79fbd7d6

## About the Role

* 2+ years in IT support at a company of 200+ people.
 * Windows and macOS troubleshooting; Microsoft 365; Okta or an equivalent identity provider; MDM enrollment (Intune or Jamf); printers; conferencing/AV.
 * ITSM ticketing (Jira Service Management or similar) and clear ticket writing.
 * Awareness of NIST SP 800-171 and ITAR obligations as they apply to support work., * Experience providing IT support across multiple sites or within a manufacturing environment.
 * Previous experience in the defense, aerospace, or cleared-facility industries.
 * Relevant industry certifications, such as CompTIA A+, Network+, or Security+.
 * Basic knowledge of PowerShell scripting and automation.

Additional Requirements

 * Available to work extended hours and weekends as needed.
 * Willingness to travel around 10-20% as needed during new site development.

## Description

We are seeking a proactive, customer-focused IT Support Technician to serve as the first line of IT support for approximately 600 employees across our organization. The successful candidate will provide Level 1 and Level 2 technical support, including ticket management, device provisioning, employee onboarding and offboarding, and desk-side support at headquarters and remote sites without dedicated IT personnel. This role plays a critical part in maintaining the security and efficiency of our IT environment, particularly in supporting systems and devices that handle Controlled Unclassified Information (CUI) and ITAR-controlled data. The ideal candidate will demonstrate strong technical troubleshooting skills, attention to detail, and a commitment to security best practices, including identity verification, device chain of custody, and proper handling of sensitive information., * Work the service desk queue in Jira Service Management: triage and resolve Tier 1 and Tier 2 tickets within SLA, and escalate issues cleanly to systems and network teams.

 * Provision and support Windows and macOS laptops, including imaging, MDM enrollment, EDR and encryption checks, peripherals, and printers.
 * Manage employee onboarding and offboarding, including device preparation, Okta activation, new-hire IT orientation, device recovery, and same-day deprovisioning.
 * Support Microsoft 365, Okta, conferencing and AV systems, and shared shop-floor workstations.
 * Maintain knowledge base articles and promote self-service solutions.
 * Provide desk-side IT support for sites without local IT personnel, including support for new site openings.
 * Maintain accurate asset records, manage the loaner pool and spare equipment, and participate in the IT support on-call rotation.