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# Staff Full-Stack Engineer, Experience Team

- **Company:** ServiceNow
- **Location:** San Diego, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Architectural Patterns, Build Automation, Software as a Service, System Configuration, Data Structures, Software Design Patterns, Digital Technology, Python (Programming Language), Knowledge Management, Node.Js, Object-Oriented Software Development, Systems Development Life Cycle, OpenAI, Software Engineering, Systems Integration, Workflow Management Systems, Application Enhancement Tool, Prompt Libraries, ReactJS, Delivery Pipeline, Large Language Models, Prompt Engineering, Vue.js, AI Platforms, AngularJS, Kubernetes, Virtual Agents, Model Context Protocol, Servicenow
- **Published:** November 9, 2026
- **Apply:** https://www.juju.com/job/28_25197_bb87aece01cca76f626f4aca60ad2664

## About the Role

* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
 * 6+ years of experience with Java or a similar OO language
 * Passion for JavaScript and the Web as a platform, reusability, and componentization
 * Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
 * Experience with any of the modern UI frameworks like Angular, React or Vue
 * Analytical and design skills
 * Ability to manage projects with material technical risk at a team level, * Experience inleveragingorcriticallythinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
 * 7+ years of software engineering experience with a strong background in systems development, backend engineering, or platform infrastructure.
 * Demonstrated experience building production-grade automation pipelines, workflow systems, or AI-powered tooling.
 * Proficiencyin Python and/or JavaScript/Node.js; comfort designing across the full stack.
 * Experience integrating with APIs, content platforms, knowledge management systems, or enterprise data systems.
 * Ability tooperatewith high autonomy - defining scope, setting direction, and delivering end-to-end without a fully paved path.
 * Strong communicationskills with the ability to engage technical and non-technical stakeholders equally well., * Hands-on experience with LLM APIs (Anthropic, OpenAI, or similar), agentic workflow design, or prompt engineering at scale.
 * Familiarity with MCP (Model Context Protocol) server architecture or AI agent orchestration frameworks.
 * Experience with content automation, structured content systems (e.DITA), orknowledgegraph infrastructure.
 * Background in SaaS or enterprise technology environments.
 * Experience working withopen sourcetooling ecosystems and developer workflow infrastructure.

## Description

* Architect and build automation pipelines that replace high-volume, repeatable content tasks - shifting the team from manual production to AI-native delivery.
 * Design and develop LLM-powered tooling that enables agentic content creation workflows, including prompt libraries, evaluation frameworks, and orchestration systems.
 * Build andmaintainintegrations across ServiceNow's content platforms, knowledge management systems, and AI services - creating the infrastructure for a unified knowledge engine.
 * Develop MCP server configurations and agentic workflow tooling that extend AI capabilities directly into writer and engineer workflows.
 * Partner with Digital Technology, UX Design and UX Research teams to connect content systems to the broader ServiceNow platform ecosystem, including search, taxonomy, and digital experience surfaces.
 * Contribute to engineering standards and architectural patterns that scale AI tooling across the team and organization., We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service., For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.