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# Avaya Support Engineer

- **Company:** V R Della Infotech Inc
- **Location:** Jackson, MI, United States
- **Contract:** Temporary to permanent
- **Skills:** VoIP, H.323 Protocol, Routing, Session Manager SubSystems, Wide Area Networks, Scripting, Video Protocols, Firewalls (Computer Science)
- **Published:** November 9, 2026
- **Apply:** https://www.careerjet.com/jobad/us1d4c5c1a0b0dff5e86d614e633335d40

## About the Role

Minimum of 15 years of experience with Avaya systems
Experience with the following Avaya products:

 - Communication Manager 7.1.3
 - Session Manager 7.1.3
 - System Manager 7.1.3
 - Call Management System R18
 - Workforce Optimization 15.2
Experience with the following equipment:

 - Avaya G650 / G450 / G430
 - Spira SBCs
In-depth knowledge of real-time communications, voice and video protocols, including H.323 and SIP
Knowledge of routing, switching, firewalls, WAN technologies and QoS
Ability to communicate professionally with vendors and customers
Ability to create accurate documentation for new products and services rolled out to users
Ability to train junior-level staff on Avaya technologies
PREFERRED (NOT REQUIRED)
BroadSoft hosted VoIP products
Ability to automate routine tasks using Python scripting

## Description

Assist with configuration and installation of new Avaya systems
Check the health of the Avaya environment, including trunking and adjunct systems
Work trouble and programming tickets
Act as Tier III support for more complicated issues
Work with telecom providers to address circuit issues
Deploy new products and technologies in the Avaya portfoli