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# Service Desk Specialist

- **Company:** Robert Half
- **Location:** Los Angeles, CA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Software as a Service, Multi-Factor Authentication, Enterprise Software Applications, Casper Suite, Servicenow, User Accounts
- **Published:** November 9, 2026
- **Apply:** https://dejobs.org/x/x/62B2ACA818E5444896A3BC8E308CA5FE/job/

## About the Role

* 5+ years of experience in a Tier 2 or escalated Service Desk/Desktop Support environment
 * Experience providing White-Glove support to executives, VIPs, and senior leadership
 * Strong knowledge of Microsoft 365, Active Directory, and SaaS applications
 * Experience supporting both Windows and macOS environments
 * Mobile device support experience (iOS and Android)
 * Familiarity with ITSM platforms, preferably ServiceNow
 * Experience with JAMF, MDM solutions, and endpoint management tools
 * Knowledge of Multi-Factor Authentication (MFA) technologies and user support

## Description

Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel., * Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.

 * Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.
 * Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.
 * Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.
 * Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.
 * Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.
 * Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.
 * Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.