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# Sr Engineer, Telephony

- **Company:** Ensemble Health Partners
- **Location:** Columbus, OH, United States (Remote available)
- **Experience:** Expert
- **Salary:** $92,400 - $138,600
- **Contract:** Permanent contract
- **Skills:** VoIP, Network Security, Network Architecture, Routing, Network Protocols, Information Technology, Cisco
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/sr-engineer-telephony-columbus-oh--8c684479-7617-4192-ab4e-340b68089bab

## About the Role

Telephony, Hospital, Systems Administration/Management, Revenue Management, Human Health, Customer Experience, Needs Assessment, Emerging Technology, Telephony, Cisco Unified Communications, * 5-7 years of experience

 * Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience).
 * Proven experience in designing, implementing, and managing Cisco UC and PCCE environments, including Call Manager, Unity Connection, Contact Center Enterprise, and related components.
 * Familiarity with Five9 Contact Center solution setup, configuration, and administration.
 * Cisco certifications such as CCNP Collaboration or CCIE Collaboration are highly desirable.
 * Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies
 * Proficiency in network protocols, routing, and switching relevant to telephony systems.
 * Solid troubleshooting skills to diagnose and resolve complex telephony issues
 * Experience in scripting and automation for telephony provisioning and management is a plus.
 * Excellent communication skills to interact effectively with technical and non-technical stakeholders.
 * Ability to work collaboratively in a team environment and adapt to changing priorities, This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.

## Description

Telephony Engineer is responsible for in-depth expertise in managing Cisco Unified Communications (UC), Cisco Packaged Contact Center Enterprise (PCCE), and Five9 Contact Center solutions. As a Telephony Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences.

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Essential Job Functions:

 * Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
 * Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.
 * Design, deploy, configure, and maintain Cisco UC, PCCE, and Five9 Contact Center solutions to meet business requirements.
 * Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases.
 * Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance.
 * Monitor the telephony environment's health, troubleshoot issues, and provide timely resolution to minimize downtime and disruptions.
 * Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.
 * Work closely with network and security teams to ensure telephony systems are integrated securely into the overall network infrastructure.
 * Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements.
 * Provide technical support and guidance to end-users and other IT teams, addressing telephony-related queries and issues promptly.