> Markdown version of [/jobs/ext/464760-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/464760-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Cognetive Systems Incorporated - **Location:** Irvine, CA, United States - **Salary:** $72,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Apple IOS, JIRA, Microsoft Azure, Software as a Service, Web Browsers, Issue Tracking Systems, Mobile Application Software, LiveChat, Networking Basics, SQL Databases, Usage Tracking, Bug Reporting, Zendesk - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=826138043fa0cdbb ## About the Role Do you have experience in Live chat?, * Strong critical thinking and problem-solving skills * Excellent written and verbal communication skills * Ability to gather and clarify information from customers in a clear and professional manner * Patience and attention to detail when troubleshooting and reproducing issues * Strong sense of ownership and follow-through * Ability to work independently while also collaborating across teams * Comfortable learning new software and technical concepts * Customer-focused mindset with empathy and professionalism * Ability to make sound judgments about whether an issue is user error, environment-related, or a true product issue Nice to Have * Experience in SaaS customer support or technical support * Experience with Zendesk or similar support ticketing systems * Experience with software testing, QA, or bug reporting * Familiarity with tools such as Jira, Azure DevOps, or similar * Experience supporting mobile applications (iOS / Android) * Basic technical knowledge (e.g., browsers, networking basics, or SQL exposure) ## Description ArborNote is a SaaS platform built specifically for the tree care industry, helping arborists and tree service companies manage operations with precision tree mapping, proposals, scheduling, and work orders-all in one system., We're known for excellent customer service and are looking for a Customer Support Specialist who enjoys learning software deeply, solving problems, and working closely with both customers and development to ensure issues are fully understood and resolved. This role is a critical link between customer support and development. It requires both strong communication skills and technical curiosity. What You'll Do * Collaborate closely with the Customer Service Department Manager and Development Team * Learn all areas of the ArborNote application (mobile & desktop) * Communicate directly with customers via Zendesk, email, phone, and in-app chat to fully understand reported issues * Ask the right questions and gather enough detail to clearly define customer problems * Reproduce reported issues in a consistent and methodical way * Troubleshoot and diagnose whether issues are related to user workflow, environment (browser, device, connectivity), or product defects * Clearly document issues for development using written descriptions, screenshots, and/or video when appropriate * Track and manage support tickets with strong organization and attention to detail * Take ownership of issues from initial report through resolution, ensuring both the customer and internal team are supported throughout * Help create, update, and improve software usage and end-user documentation (how-to guides, help articles, FAQs) * Share recurring issues and patterns to help improve the product and support resources, * Join a growing SaaS company with a strong customer-first culture * Work closely with both customer support and development teams * Build skills across customer support, technical troubleshooting, and product knowledge * Flexible work environment with room to grow ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 118 - not a total recall](https://www.wearedevelopers.com/magazine/452-dev-digest-118-not-a-total-recall) - [Dev Digest 131 - AI'm not sure about OSS](https://www.wearedevelopers.com/magazine/472-dev-digest-131-ai-m-not-sure-about-oss) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)