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# Principal Relationship Management and Business Development Manager (Remote-Eligible)

- **Company:** Capital One Financial Corporation
- **Location:** Springfield, IL, United States
- **Experience:** Experienced
- **Salary:** $138,100 - $157,700
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Computer Network Operations
- **Published:** November 9, 2026
- **Apply:** https://dejobs.org/x/x/22B46BF42AE14B688EB3740D1746F391/job/

## About the Role

* High School Diploma, GED, or equivalent certification
 * At least 4 years of client management, sales support, business development or operational partner management experience within the payments, acquiring, or financial services industry, * Bachelor's Degree
 * 5+ years of experience in payment network operations, merchant acquiring or fintech partner management
 * Familiarity with Caribbean and Latin American payments ecosystems and regional acquiring dynamics
 * Proven experience managing partner deliverables, resolving partner escalations, and analyzing volume reporting
 * Fluent in Spanish and English

## Description

Capital One is seeking a Principal Relationship Management and Business Development Manager (Remote-Eligible) for our Global Acceptance LAC team International Markets - Americas team. In this hands-on individual contributor role, you will support day-to-day partner operations and coordinate directly with regional Acquiring and Payment Enablement, and Merchants partners to maintain and grow Discover Network acceptance in the Caribbean & Central America. You will focus on account coordination, pipeline tracking, merchant acceptance monitoring, and operational execution for regional Network Participants., * Account Coordination & Partner Support: Serve as the primary operational contact for assigned acquiring and enablement partners; support contract renewal cycles and coordinate with product and marketing teams to facilitate partner adoption of Discover Network tools and programs

 * Tactical Pipeline Execution: Execute partner acquisition initiatives and outreach plans to help expand Discover Network acquiring acceptance across target Caribbean markets
 * Territory Planning & Prospecting: Work with manager to develop territory/prospect plan, engage processor partners to develop prospect and lead generation
 * Acceptance Monitoring & Reporting: Track merchant acceptance metrics, pull transaction reporting, and highlight acceptance gaps, terminal issues, or routing anomalies to optimize processing performance
 * Event Support & Representation: Represent Discover Network on-site at regional industry gatherings, trade shows, and partner sessions to support brand visibility and follow up on incoming merchant or partner leads
 * Partner Performance Tracking: Review routine partner volume metrics, identify operational roadblocks or settlement issues, and escalate performance risks to team leadership
 * Contract Administration: Coordinate contract terms, amendment workflows, and agreement documentation for both new and existing partner accounts
 * Vertical Acceptance Support: Help drive acceptance campaigns across core regional merchant verticals, including Airlines, Hotels, Restaurants, Retail, and Travel Operators.
 * Lead Generation & Research: Research and identify potential acquiring partners, ISOs, gateways, and ATM networks in uncovered or underserved territories across Card Present (CP) and Card-Not-Present (CNP) channels
 * Implementation & Launch Support: Assist partners through the operational and technical onboarding stages for new payment capabilities, product features, and marketing assets
 * Compliance & Governance: Ensure all partner onboarding and ongoing account activities comply with Anti-Money Laundering (AML), KYC, and Enhanced Due Diligence (EDD) standards
 * Market Tracking: Gather local market feedback, competitor activities, and merchant trends, providing structured summaries to senior team members
 * Core Competencies & Execution: Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results through others while delivering superior service to partners
 * Travel: Willingness and ability to travel up to 30-40% of the time across the region