> Markdown version of [/jobs/ext/464773-gmc-homeowner-support](https://www.wearedevelopers.com/jobs/ext/464773-gmc-homeowner-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # GMC Homeowner Support - **Company:** Daikin - **Location:** Waller, TX, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Software - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=010d13385cc62a82 ## About the Role Do you have experience in Customer support?, Do you have a High school diploma or GED?, * Excellent customer service skills. * Ability to handle a high volume of inbound calls. * Ability to deescalate calls and diffuse upset callers. * Ability to handle data in a timely manner. * Effective communication skills - articulation, pronunciation, and proper grammar a must. * Strong judgment and aptitude desirable, along with ability to manage multiple and varied activities. * High level of proficiency in time management, with strong ability to prioritize. * High accuracy of information and accuracy of work. * Strong attention to detail. * Ability to work in an office and contact center with male-sound recommendations. * Work effectively independently and collaboratively with internal and external customers. * Working knowledge of computers and business software, Microsoft Excel, and Word. * Ability to sit or stand for extended periods of time. * Ability to meet deadlines and work efficiently. * Ability to work unsupervised, prioritize workloads, multitask, multi-line phone, copier, and document scanning. * Ability to maintain a flexible schedule and complete work within assigned time lines. * Knowledge of warranty processes. * Knowledge of a HVAC industry is preferred. Experience * 1-3 years of progressive experience in related field (warranty processes and preferably within HVAC industry). * 1-3 years of customer service experience. Education * High School diploma or GED equivalent and familiarity with finance, accounting, and statistics desirable. Physical Requirements / Working Environment Must be able to perform essential responsibilities with or without reasonable accommodations. ## Description The Homeowner Support Representative acts as the vital link between customers and the manufacturer, ensuring clear communication and outstanding service. This role demands a composed, resourceful, and customer-centric approach to effectively assist homeowners. Key responsibilities include guiding customers through product registration, clarifying warranty terms and business processes, and offering in-depth product expertise. Additionally, the representative connects consumers with local dealers or contractors, including those authorized for Extended Service Agreement repairs, ensuring a seamless support experience. May Include * Provide outstanding customer support by addressing homeowner inquiries in a professional and timely manner via phone calls, emails, case forms, and chats. * Assist customers with product registration, ensuring accuracy and compliance with company procedures. * Clarify warranty terms, business processes, and service agreements to help homeowners understand their coverage and options. * Offer expert product knowledge and troubleshooting assistance to ensure customer satisfaction. * Facilitate consumer access to local HVAC dealers or contractors, including those authorized for Extended Service Agreement repairs. * Maintain detailed records of customer interactions, ensuring accurate documentation and follow-up. * Collaborate with internal teams to address customer concerns and improve service processes. Nature and Scope * Takes direction from lead. * Works within well-defined instructions. * Understands warranties and has basic product knowledge. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)