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# Senior Technical Support Engineer

- **Company:** Ingram Micro Inc.
- **Location:** Spain, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Amazon Web Services, Apache HTTP Server, Microsoft Azure, Bash Shell, Software as a Service, Cloud Computing, Information Systems, Database Theory, Monitoring of Systems, Internet Information Services (IIS), Python (Programming Language), PostgreSQL, Microsoft SQL Server, MySQL, Windows PowerShell, Reliability Engineering, Cloud Services, SAP FI/CO, SQL Databases, Data Streaming, Zabbix, Datadog, Scripting, SAP Integration Solutions, Cloud Monitoring, Software Troubleshooting, Multi-Cloud, Reliability of Systems, Cloudformation, Containerization, Kubernetes, Information Technology, Cloud Optimization, Cloudwatch, Terraform, SAP BRIM (Billing and Revenue Innovation Management), Docker
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-technical-support-engineer-duluth-ga--17dc881a-ffb2-4e13-bf7e-9794bed59f06

## About the Role

Technical Support, Ecosystems, Reliability Engineering, Customer Relations, Customer Satisfaction, ERP (Enterprise Resource Planning), Cloud Computing, Cross-Functional, Performance Management, Technical Support, * Bachelor's degree in Computer Science, Information Systems, or equivalent

 * 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles
 * Experience troubleshooting SaaS-based cloud solutions
 * Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
 * Strong troubleshooting ability across APIs and cloud services
 * Solid understanding of ITIL processes: Incident, Problem, Change, RCA
 * Exceptional communication skills and a customer-first mindset
 * Ability to operate effectively in fast-paced, global, high-pressure environments

Nice-to-have specializations:

 * Scripting skills in PowerShell and/or Python (Bash a plus)
 * Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
 * SAP BRIM (FICA, CI) or SAP FICO experience
 * Infrastructure as Code (Terraform, CloudFormation)
 * Container technologies (Docker, Kubernetes)
 * Azure/AWS certifications
 * ITIL certification (Foundation or higher)
 * Microsoft 365 and Entra ID enterprise experience
 * Cloud cost optimization experience
 * Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English

## Description

The Role: Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you'll do:

 * Troubleshoot and resolve advanced issues across Azure/AWS services
 * Support hybrid, multi-cloud, and on-premises integrations
 * Lead critical incident response, including bridge calls and service restoration
 * Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
 * Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
 * Conduct root cause analysis (RCA) and drive long-term improvements
 * Collaborate with Engineering, Product, ERP, and vendor teams
 * Maintain documentation, mentor junior engineers, and improve support processes