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# Desktop Support Specialist

- **Company:** HCL America Inc.
- **Location:** West Palm Beach, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Microsoft Azure, Dynamic Host Configuration Protocol, Data Center Infrastructure Management (CIM), Desktop Computing, Domain Name System (DNS), Event Logging, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, Networking Basics, HP OpenView, Azure Active Directory, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Software Troubleshooting, Information Technology, Deployment Automation
- **Published:** November 9, 2026
- **Apply:** https://www.thejobnetwork.com/job/3b8b3cbb-c2c6-4804-9254-ad448c98b76c/desktop-support-specialist

## About the Role

Good knowledge of Windows client OS' including, Windows 8 & 10.

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Knowledge of Windows Imaging/OS deployment using tools like WDS/MDT/SCCM/AutoPilot.

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Knowledge of Azure, especially intune and AAD.

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Experience of data center management, including tape back up management.

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Hands-on experience on Hardware Troubleshooting skills and log the call with Vendor for hardware replacement.

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Knowledge on SCCM, Encryption software, VPN applications

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Good knowledge on system troubleshooting and application troubleshooting (Event log check, disk space checks and error/failure logs etc).

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Good knowledge of Active Directory (DHCP, DNS and OU/GPO).

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Good Knowledge of Macintosh platform and application installation.

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Good knowledge on Microsoft Office Products (Office-365/Office 2013).

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Good knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi)

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Basic skills on Printer support.

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Conference Room Audio & Video support.

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Good interpersonal skills.

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Worked on ticketing tool eg SNOW, HP OpenView.

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Requirements

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Proven work experience as a Technical Support Engineer or Desktop Support Engineer

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Proven experience with Windows/Mac OS environments.

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Good understanding of computer systems, mobile devices and other tech products.

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Ability to diagnose and troubleshoot technical issues.

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Excellent problem-solving and communication skills.

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Ability to provide step-by-step technical help, both written and verbal to non-technical staff

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Graduate in Information Technology, Computer Science or relevant field

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Additional certification in Microsoft or similar technologies is a plus

## Description

Provide day to day desktop support to the End Users. Researching, diagnosing, trouble shooting and identifying solutions to resolve system issues on Laptop and Desktops on both OS & Hardware.