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# Application Support Engineer

- **Company:** VERTECHS LLC
- **Location:** United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Databases, Supervisory Control and Data Acquisition (SCADA), Issue Tracking Systems, Modbus, Networking Basics, Remote Access Technology, OPC Unified Architecture, Server Administration, Software Engineering
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/application-support-engineer--e05f22f6-ecda-48a2-bd0b-a764d98c032c

## About the Role

Technical Support, Software Administration, Software Engineering, Automation Systems, Technical Support, Software Administration, Identify Issues, Manufacturing, Software Engineering, RMON, * Hands-on experience with industrial automation systems, preferably in a support or commissioning role.

 * Solid understanding of SCADA platforms, PLC logic, and Ignition software.
 * Familiarity with industrial protocols like Modbus, OPC UA, and related communication architectures.
 * Working knowledge of networking fundamentals and secure remote connectivity.
 * Experience with ticketing systems and structured support workflows.
 * Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
 * Clear and professional client communication skills via email and ticketing systems.

## Description

We are seeking a skilled and reliable Application Support Engineer to join our growing 24/7 remote support team. This role is critical in delivering high-quality remote troubleshooting and monitoring support for automation systems, ensuring uptime and performance for clients operating in industries such as solar, manufacturing, and infrastructure., You will play a hands-on role in managing SCADA, PLC, Ignition, database, and BMS systems, responding to tickets, analyzing alarms, and collaborating with global engineering teams to resolve issues and drive continuous improvement., * Flexible work schedule with work from home options for numerous roles

 * Weekly communication from management in our internally famous Friday morning meeting
 * Competitive Compensation including a bonus plan
 * A really rad Holiday Party each year
 * A manager that is cool…most of the time, because no one is perfect
 * A path for growth, a great culture, AND MORE

What You Will Be Doing

 * The Integrator is responsible for the following:
 * Provide remote troubleshooting support for SCADA, PLC, Ignition, and related automation systems.
 * Monitor alarms and system health for client infrastructure (e.g., solar, BMS, industrial).
 * Respond to and resolve ticketed support requests within defined SLAs.
 * Participate in a rotational on-call schedule for after-hours, weekend, and holiday coverage.
 * Document all actions in the ticketing system and maintain detailed records of incidents and solutions.
 * Perform root cause analysis and escalate critical issues as needed.
 * Collaborate with project and development teams to implement system improvements based on support findings.
 * Other duties as assigned