> Markdown version of [/jobs/ext/4648039-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/4648039-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Specialist

- **Company:** Robert Half
- **Location:** Los Angeles, CA, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software as a Service, EXEC (Scripting Language), Desktop Computing, Office365, Casper Suite, Laptops, Servicenow, User Accounts
- **Published:** November 9, 2026
- **Apply:** https://dejobs.org/x/x/2CB590A29C204A25AE202D9CB4B13B48/job/

## About the Role

Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.

Hours: 10am -7pm (PST)

Top Skills:

 * Enterprise and/or Entertainment Exp.
 * 5+ Years of Exp. in Escalated Service Desk
 * White-Glove/VP/Exec Support
 * M365, AD/Entra ID
 * Windows/Mac OS Exp. (Blended Userbase)
 * iOS/Android
 * ITSM (ServiceNow)
 * JAMF / MDM endpoint management
 * L3 Ticketing
 * Audio/Visual Set up/Troubleshooting
 * MFA

## Description

* Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
 * Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
 * Troubleshoot and support Windows and macOS systems in a mixed-device environment
 * Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
 * Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
 * Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
 * Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
 * Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request