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# Business Intelligence Developer | Customer Support, Epic Solutions

- **Company:** Gundersen Health System
- **Location:** Milwaukee, WI, United States
- **Salary:** $70,000
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Data Analysis, Data Governance, Power BI, SQL Databases, Databricks
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/business-intelligence-developer-customer-support-epic-solutions-milwaukee-wi--eb849c77-0f97-4075-9a06-dfa5b0cc26ad

## About the Role

* Education: Bachelor's degree in IT or a related field.
 * License/ Certification: Epic certification and experience is highly desired.
 * Cogito certification is a plus.
 * Experience: Experience with Power BI development, writing SQL, and Databricks.
 * Depth in a specific Epic area, such as revenue cycle, is a plus.
 * Familiarity with Epic tools including Healthy Planet and SlicerDicer.
 * Experience gathering requirements and documenting them clearly.
 * Strong customer relationship skills, including active listening and clear, plain-language communication.
 * Strong organizational, analytical, and critical thinking skills.
 * Strong collaboration skills with the ability to work effectively with cross-functional teams and stakeholders.
 * Immigration sponsorship (e.g., H-1B) is not available for this position.

## Description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Scheduled Weekly Hours:

40

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Emplify Health is seeking an experienced, customer-focused professional to join our Business Intelligence team as a Business Intelligence Developer, Customer Support - Epic Solutions. In this role, you will turn the questions our customers bring into complete, reliable solutions.

The ideal candidate will bring strong Epic knowledge and the curiosity to ask the right questions. Successful candidates will be comfortable with a request that starts out unclear and will build trusted relationships with the people they serve.

What You'll Do:

As a Business Intelligence Developer, Customer Support - Epic Solutions, you will design, develop, enhance, and maintain analytics solutions for Epic data. Working with subject matter experts and key stakeholders, you will:

 * Take ambiguous requests, ask the right questions, and turn them into clear requirements and effective solutions.
 * Take part in office hours, helping customers and building full solutions from their requests.
 * Perform validation, testing, and user acceptance testing.
 * Train users on the solutions you build.
 * Contribute to data governance, including standards, definitions, and documentation.
 * Set clear expectations with customers about scope and timing.

What's Available:

 * Fulltime, 80 hours biweekly (1.0 FTE).
 * Schedule: Monday-Friday Days.
 * Location: Located at our Support Services Building in Onalaska, WI. Ability to work onsite, hybrid, or remote. Remote employment options are available for residents of Wisconsin, Minnesota, and Iowa only.
 * Compensation: Starting at $70,000/year, with opportunity for higher pay based on experience.
 * We have the ability to fill positions at various experience levels depending on your existing experience.