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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist Tier 2 - **Company:** Earthcam, Inc - **Location:** Upper Saddle River, NJ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Systems Analysis, IP Addressing, Network Troubleshooting, IP Cameras, Networking Basics, Network Diagnostics, Routing, Systems Integration, TCP/IP, Web Applications, Enterprise Software Applications, Reliability of Systems, Backend, Information Technology, Network Support, Video Streaming - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=adfddafb6bb0dc06 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, Who You Are * Passionate about solving technical problems and troubleshooting complex systems. * Comfortable working with networking concepts and backend technologies. * Organized, detail-oriented, and able to manage multiple priorities. * Strong communicator who can explain technical concepts clearly. * Self-motivated and capable of working independently while collaborating with cross-functional teams. * Committed to continuous learning and technical growth., * 2-5 years of technical support, systems support, network support, or related IT experience. * Strong understanding of networking fundamentals including IP addressing, DNS, DHCP, TCP/IP, and network troubleshooting. * Experience troubleshooting hardware, software, and system connectivity issues. * Familiarity with Windows operating systems and web-based applications. * Experience working with ticketing systems and support workflows. * Strong analytical and problem-solving skills. * Associate's degree, technical certification, or equivalent experience preferred. * Experience supporting IP cameras, video systems, CCTV, or streaming technologies is a plus. * CompTIA Network+, CCNA, or similar certifications are a plus. ## Description EarthCam is seeking a Technical Support Tier 2/Network & Systems Operations Specialist to provide technical support for camera-based and IP video systems. This role focuses on backend troubleshooting, network diagnostics, system analysis, and escalation support for complex technical issues. The position serves as a technical escalation point for issues that require deeper investigation beyond initial support and plays a critical role in maintaining system reliability and customer success. This position offers hands-on exposure to networking, systems diagnostics, enterprise applications, cloud-based technologies, and large-scale video deployments. Responsibilities * Perform advanced troubleshooting of camera-based and IP video systems. * Investigate and resolve escalated technical issues from Technical Support Specialists. * Diagnose network connectivity issues involving IP addressing, DNS, DHCP, routing, switching, and TCP/IP communications. * Analyze system logs, configurations, and diagnostic information to identify root causes. * Manage technical escalations through resolution while maintaining ownership of assigned issues. * Collaborate with Product, Development, Operations, and Engineering teams to resolve complex problems. * Document troubleshooting findings, resolutions, and technical procedures. * Assist in maintaining knowledge base articles and support documentation. * Monitor system performance and identify opportunities for operational improvements. * Participate in testing, validation, and rollout of new products, features, and system enhancements. ## Related Videos - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)