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# IT Infrastructure Support Specialist

- **Company:** Intone Networks
- **Location:** Huntsville, AL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft PowerPoint, Wireless Networks, Enterprise Software Applications, Office365, Computer Equipment, Information Technology, Laptops, 3-tier Architectures, Servicenow, Windows Client
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-infrastructure-support-specialist-huntsville-al--bc3deaca-47d8-437f-949a-1795bbd99d87

## About the Role

* Experience configuring and maintaining laptops and desktops in an enterprise environment
 * Excellent communication and customer service skills
 * Self-motivated with the ability to work independently and collaboratively
 * Manual and physical dexterity required
 * Ability to lift 40+ pounds of equipment
 * Preferred
 * Manufacturing IT support experience
 * 3-5 years of experience working in an enterprise helpdesk setting
 * Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment
 * Knowledge of Windows 10, Windows 11, and macOS
 * Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint
 * 2-year technical degree or equivalent experience
 * 1-3 years of experience working in an enterprise helpdesk setting

Working Conditions

 * Work occurs in warehouse, office, and manufacturing environments
 * Manual and physical dexterity required

## Description

This is a contract position for an IT Infrastructure Support Specialist based in Huntsville, Alabama, supporting a global enterprise environment across corporate, manufacturing, and distribution center operations. The role offers a 12+ month engagement deploying and maintaining systems and technologies for end users while providing hands-on technical support to tier 3 IT teams.

Responsibilities

 * Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
 * Log and track tickets and time using ServiceNow ITSM solution
 * Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
 * Support devices including laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
 * Support Windows-based operating systems and Microsoft Office applications, as well as out-of-the-box and custom-developed software packages
 * Administer Active Directory and O365 for all user and end-user system objects
 * Provide local hands-on support for corporate tier 3 IT teams, including problem reporting and resolution across distribution centers, corporate offices, and manufacturing facilities
 * Maintain ongoing computer refreshes and setups
 * Create documentation, standard work, and knowledge base articles
 * Act as a local resource for Worldwide Service Desk projects
 * Participate in after-hours on-call support as required