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# IT Desktop Support

- **Company:** ICONMA LLC
- **Location:** Corning, NY, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Comptia Cloud+, Active Directory, Apple Mac Systems, VoIP, Cisco Systems VPN Client, Cloud Computing, CompTIA Network+, System Configuration, Microsoft Software, Remote Desktop Services, Security Software, Enterprise Software Applications, Malware, Comptia Mobility+, Comptia IT Fundamentals (ITF+), Servicenow
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-desktop-support-corning-ny--d9104ead-fde1-448a-bc6c-8c4f81c0afc8

## About the Role

Desktop Administration, Technical Support, Desktop Administration, Manufacturing, Technical Support, Microsoft Active Directory, Mobile Devices, Microsoft Product Family, Cloud Applications, Malware, * Associate degree (preferred), minimum is HS Diploma or GED with relevant experience

 * At least 1- 3 years Hardware Experience (beyond imaging/deployment)
 * CompTIA IT Fundamentals
 * CompTIA A+
 * CompTIA Cloud+
 * CompTIA Mobility+
 * CompTIA Network+

## Description

Our Client, a Business Manufacturing and Supply company, is looking for an IT Desktop Support for their Fairport, NY location., * Familiarity with Active Directory

 * Limited support for corporate mobile devices
 * Familiarity with cloud applications (Microsoft and 3rd party)
 * Troubleshooting Cisco VPN connectivity
 * Remediating/minimizing malicious code and computer viruses
 * Remote connection/utilization
 * Imaging and deploying PCs for end users
 * Asset lifecycle management skills
 * Various browser support (IE, Chrome, Safari, etc.)
 * Installation/configuration of various software packages
 * Installation/configuration of Security Software
 * Printer/driver troubleshooting & installation
 * IPT based Telephony Device Management
 * ServiceNow (ticket management) utilization
 * Deployment, configuration, and support of standard IP telephony
 * Hardware ordering and inventory management
 * Limited support for Mac OS and hardware
 * Documentation (records) management
 * On-boarding (Training) of new hires
 * Conference room support
 * Vendor engagement (as needed)
 * Project interaction/participation
 * Customer scheduling/follow-ups
 * End user equipment moves (disconnect/reconnect)
 * Cross-team interaction and collaboration
 * Standard device imaging via USB/PXE server(s)
 * Smart-Hands tasks/functions to physically assist other IT teams
 * Works across the media team, corporate events, and IT for meeting support and problem resolution.
 * Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
 * Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
 * Knowledge of conference room audio and display devices
 * Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
 * IT hardware installations
 * Client IT supported equipment component removal and installation
 * Power cycling IT Equipment *Onsite/offsite technical assistance and troubleshooting
 * Providing remote console access
 * Escort IT Vendors for other IT Teams (where permitted)
 * Procurement of IT goods and services
 * Receiving/shipping of IT goods
 * Ensures discreet handling of all business and maintains the highest level of confidentiality
 * Prioritizes duties and works on several tasks simultaneously
 * Demonstrates flexibility and willingness to change priorities at a moment's notice