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# IT Field Technician 2- Broward County, FL

- **Company:** Intrado
- **Location:** Fort Lauderdale, FL, United States
- **Salary:** $54,080
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Information Systems, Oracle (Applications), Server Administration, SQL Databases, Information Technology, Network Server, Cisco
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-field-technician-2-broward-county-fl-fort-lauderdale-fl--8f545524-8cac-495c-8aea-3129135e68c3

## About the Role

Information Technology & Information Systems, On Site Support, Emergency Services, On Site Support, Technical Support, Willing to Travel, Equipment Maintenance/Repair, Software Administration, Training/Teaching, Identify Issues, * High school diploma or GED required

 + Bachelor's degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

 * Minimum 2 years of technical customer service experience required
 + Minimum one year installation or software training experience preferred
 + Ability to reimage servers is a plus
 * Minimum 2 years experience with networking, Windows based servers and workstations required
 * Minimum 1 year experience with Oracle and SQL preferred
 * Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
 * Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
 * Basic knowledge of Word and Excel required
 * On-call required and night shift work dependent on customer request/updates, * Must be able to occasionally lift up to 50lbs
 * Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head
 * Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required
 * Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment
 * Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation

## Description

Intrado is looking to hire a PSAP (911) IT Field Services Technician (level 2) to join our Life & Safety business segment. This role will travel throughout Broward County, Florida installing and maintaining our equipment so candidates must be willing to cover a specified region in Broward County.

Shift: 10am-6:30pm

Will work night shift one week every 5 weeks.

Essential Duties:

 * Responsible for participating in the maintenance of 911 call handling and dispatch systems
 * Travel to customer site for maintenance and troubleshooting of software and hardware
 * Provide onsite training for all assigned products
 * Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
 * Provide remote support to the customers as needed