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# IT Support Specialist

- **Company:** ZippyApp
- **Location:** Lewisburg, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Computer Literacy, Software Deployment, Windows Desktop, Information Technology
- **Published:** November 9, 2026
- **Apply:** http://zippyapp.com/applicant/register?jid=29376

## About the Role

We are seeking a motivated, dependable, and customer-focused IT Support Specialist to join our growing team. This is an excellent opportunity for individuals looking to begin or develop their careers in Information Technology., High school diploma or equivalent.
Basic computer skills and familiarity with Windows or macOS.
Strong communication and problem-solving abilities.
Ability to work independently in a remote environment.
Reliable internet connection and a suitable workspace.
Willingness to learn new software, systems, and technologies.
Previous IT experience is welcome but not required.

## Description

The ideal candidate is someone who enjoys troubleshooting technical issues, assisting others, and learning new technologies. Training and guidance will be provided to help the right candidate succeed.
More
Requirements/Responsibilities
Key Responsibilities
Provide basic technical support and assistance to employees and customers.
Troubleshoot common computer, software, hardware, and connectivity issues.
Assist with password resets, account access, and software setup.
Respond to technical support requests through email, chat, and other communication channels.
Document reported issues and resolutions accurately.
Escalate complex technical problems to senior IT personnel when necessary.
Assist with routine system updates and basic IT maintenance.
Maintain professional communication and provide excellent customer service.