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# Technical Architect - Collaboration

- **Company:** Heartland Business Systems LLC
- **Location:** Minneapolis, MN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics, Cisco
- **Published:** November 9, 2026
- **Apply:** https://www.juju.com/job/16_5ae2f1f1

## About the Role

How to qualify:

 * 5+ years in a technical related field
 * Bachelor's Degree or equivalent experience
 * CCNP or equivalent level experience
 * Experience designing and implementing Collaboration solutions - Cisco, Zoom, Microsoft Teams Voice
 * Experience designing and implementing Video solutions - Cisco, Zoom, Microsoft Teams Voice
 * Advanced Contact Center experience - Cisco, Zoom, Dynamics 365
 * Maintain an outcome focused mindset
 * Have strong prioritization skills
 * Always be a team player
 * Carry a professional attitude and respectful demeanor

## Description

The Technical Architect role will develop, implement, and support collaboration services and solutions for consulting clients. This position will build a customer-focused relationship with clients to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

 * Play an active role by collaborating with Practice Leads to create and maintain documents and procedures.
 * Execute, with Project Managers and Practice Leads, on large projects on time and on budget.
 * Provide active leadership and articulate to the Project Management Team on what is needed for success and lead the other Engineers to ensure tasks are being completed accurately and timely.
 * Be the Lead Engineer on projects that have multiple different technologies.
 * In collaboration with the Project Management Team Member, if applicable, provide daily updates on all projects and be proactive with communication to all parties on timelines, hours, resources, concerns, etc.
 * Proactively execute collaboration between different business units to provide a world class experience for the customer.
 * Demonstrate excellent communication skills and take a leadership role in Team and customer meetings.
 * Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
 * Work in a team atmosphere between regional and virtual practices, while maintaining a professional and respectful demeanor.
 * Maintain current vendor/industry specific certifications and stay current on new products and solutions.
 * Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
 * Continue to grow personally along the guidelines of the Engineering skills matrix, improving your skill set around project experience, leadership, certifications, and technical expertise.
 * Meet annual billable goal hour goal, as defined by HBS. This number may change over time as the business evolves.