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# Senior End User Engineer

- **Company:** Fiserv, Inc.
- **Location:** Milton, GA, United States
- **Experience:** Expert
- **Salary:** $110,000 - $186,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Lifecycle Management, Software Applications, Application Packaging, Bash Shell, Cloud Computing, Configuration Management, Cyber Security, System Configuration, Design of User Interfaces, Human-Computer Interaction, Mobile Application Software, Knowledge Management, System Center Configuration Manager, Network Architecture, Windows PowerShell, Service Pack, Software Configuration Management, Software Deployment, Software Engineering, TCP/IP, User Environment Management, Scripting, Office365, Microsoft InTune, Casper Suite, Firewall Services Module, Network Server, Custom Reports, Servicenow
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-end-user-engineer-alpharetta-ga--2aa5a52c-c7c6-4fee-8099-bb2dd843743b

## About the Role

Credit Cards, Mobile Applications, Testing, Technical Support, Microsoft Windows Operating System, User Interface/Experience (UI/UX), Software Configuration Management, Hardware Configuration Management, Identify Issues, Time Management, * 6+ years of hands-on experience engineering Windows operating systems (10, 11) and related technologies.

 * 4+ years of experience scripting skills (PowerShell, Bash) for automation and systems management.
 * 4+ years of experience engineering with tools like Microsoft Intune, SCCM, Active Directory and MS 365.
 * 4+ years of experience engineering with Mobile Device Management (MDM) tools and infrastructure.
 * 4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies.
 * Bachelor's degree in a related field or an equivalent combination of education, military, and work experience.

Experience that would be great to have:

 * ITIL v4 certification and experience using ServiceNow.
 * Strong technical knowledge across various IT domains (network, security, servers, cloud).
 * Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs.
 * Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management.
 * Strong communication and collaboration skills, with experience working in cross-functional agile teams.

## Description

The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies. This role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across various hardware and software configurations.

What you'll do:

 * Technical Support & Troubleshooting: Aid end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets.
 * Windows Operating System Management: Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations.
 * Device Management & Security: Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data.
 * Application Management: Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
 * Endpoint Management Tools: Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.
 * User Education & Training: Provide training and guidance to end-users on technology with the best practices and new features, as well as assist with basic IT tasks.
 * Documentation & Knowledge Management: Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base. Develop custom reports in SCCM and Intune including configurations, processes, and procedures.
 * Process Improvement & Automation: Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks.