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# IT Help Desk Technician

- **Company:** Synchronicity, Inc.
- **Location:** Bloomington, MN, United States
- **Experience:** Starter
- **Salary:** $37,440 - $54,080
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Issue Tracking Systems, Microsoft Office, Microsoft Software, Networking Basics, Remote Access Technology, Connectivity Problems, Information Technology
- **Published:** November 9, 2026
- **Apply:** https://www.thejobnetwork.com/job/f098dd3e-57ea-456b-81b9-84ec7bb0eb33/it-help-desk-technician

## About the Role

· High school diploma or equivalent; Associate degree in Information Technology or related field preferred.

· 1-2 years of experience in help desk or IT support roles.

· Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.

· Familiarity with basic networking concepts, VPN technologies, and remote access tools.

· Excellent written and verbal communication skills

· Strong customer service and relationship-building abilities, with the capacity to interact effectively with users and colleagues

· Ability to manage multiple tasks and adapt in a fast-paced environment

· Understanding of issue prioritization and escalation procedures.

· Flexibility to work occasional evenings or weekends for scheduled maintenance or urgent support needs

Preferred Certifications

· Microsoft Technology Associate (MTA) or similar certifications.

· CompTIA A+ or Network+ is a plus.

## Description

We are seeking a motivated and customer-oriented Help Desk Technician to provide technical support and assistance to end users. In this role, you will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring timely service and a high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and committed to delivering excellent technical support in a fast-paced environment.

Key Responsibilities

· Respond promptly to user inquiries via phone, email, or ticketing system.

· Diagnose and resolve hardware, software, and network connectivity issues.

· Provide both remote and on-site support for desktops, laptops, mobile devices, and peripherals.

· Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.

· Collaborate with other IT team members to identify recurring issues and recommend process improvements.

· Maintain up-to-date knowledge of company systems, applications, and security protocols.

· Escalate complex issues when necessary and recommend proactive solutions to minimize future disruptions.