> Markdown version of [/jobs/ext/4649439-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/4649439-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Specialist - **Company:** Tyler Technologies - **Location:** Troy, MI, United States - **Contract:** Permanent contract - **Skills:** Data Analysis, Relational Databases, Database Schema, Database Storage Structures, Microsoft Office, Server Administration, Software Engineering, SQL Databases, Software Troubleshooting - **Published:** November 9, 2026 - **Apply:** https://www.careerbuilder.com/job-details/software-support-specialist-troy-mi--0ebe33d9-1fd8-452a-bda2-42bf8c42dabb ## About the Role Software Administration, Data Analysis, Software Administration, Team Player, Communication Skills, Customer Support/Service, Problem Solving Skills, Identify Issues, SQL (Structured Query Language), Sales Management, * Financial, Payroll, or Utility Management background * Strong desire to work with a team that has common goals * Passion for helping clients and building rapport * Desire to work in a fast-paced environment where every day offers diverse questions * Aptitude for problem solving and thinking out-of-the-box., * Bachelor's degree in a related field or equivalent experience. * Previous experience required in a software support position, or in a position that demonstrates systems knowledge and experience, is a plus * Experienced with Finance, Payroll or Utility Management a plus * Knowledge of Tyler Technologies software is a plus * Excellent interpersonal skills. * Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues * Strong organizational skills * Effective analytical ability, particularly in a technical environment * Excellent written and verbal communication skills * Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. * Experience working with relational databases or SQL preferred. * Knowledgeable with Microsoft Office * 5% Travel ## Description As a Software Support Specialist, you'll provide basic-level support by researching and troubleshooting software issues, guiding clients on product functionality, and resolving straightforward concerns. You'll develop your skills through data analysis, collaborative testing, and effective communication-while continually expanding your knowledge of Tyler's products and tools., * Troubleshoots and resolves clients' online and phone inquiries regarding software issues, while providing excellent customer service. * Uses and programs SQL to resolve basic to moderate issues * Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations * Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s) * Collaborates on client issues with the development team for issue resolution as needed. * Commits to expanding technology skills, and knowledge of Tyler products. * May assist in establishing issue priorities to ensure a timely and effective response and solution * Work on critical, highly complex customer problems that may span multiple applications and environments * May provide training to client end-users * Contributes to company knowledge library and/or Tyler Community * May participate in User Group meetings and Tyler's Annual Conference * Communicate professionally, clearly, and appropriately with clients and coworkers * Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients' confidence in the organization * Work effectively both independently and in a team-oriented environment * Provide limited hardware and operating system support * Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies * Performs other duties as assigned.