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# IT Analyst Support I - OKC/Norman Area

- **Company:** Family & Childrens Services, Inc.
- **Location:** Norman, OK, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Computer Maintenance, Computer Literacy, Desktop Computing, Networking Hardware, Network Connections, Server Administration, Software Asset Management, Software Configuration Management, Software Systems, Peripherals, Computer Equipment
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-analyst-support-i-okc-norman-area-norman-ok--5a17df82-ed25-4cd9-b180-ec7b2655ed0c

## About the Role

Analysis Skills, Technical Support, Testing, Analysis Skills, Technical Support, Hardware Administration, Software Configuration Management, Software Administration, Desktop Hardware, Help Desk, * Must be a high school graduate or have HS equivalent

 * Associates degree preferred

EXPERIENCE:

 * Experience in computer maintenance and user support required.

PERFORMANCE COMPETENCIES:

 * Communication
 * Decision Making
 * Engagement
 * Initiative and Accountability
 * Interpersonal
 * Learning
 * Organizational Alignment
 * Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

 * Ability to work with the public, maintain an effective working relationship with agency employees, always maintain a professional manner, and maintain confidentiality.
 * Must have outstanding interpersonal, communication, presentation, and computer skills.
 * Must be independent, a self-starter, multi-task oriented, and energetic.
 * Must be able to work closely with vendors, support agencies, and staff at multiple agencies.
 * Must be able to work non-standard hours to complete projects, assist with infrastructure conditions, and as work demands.
 * Strong understanding of technologies and processes.
 * Experience supporting remote users.
 * Strong knowledge of technology

CERTIFICATIONS/LICENSES:

 * Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

## Description

The IT Analyst Support I is responsible for Tier 1 desk-side computer hardware and software support, configuration, deployment, installation, inventory, and troubleshooting. This is a fully onsite position requiring a physical presence at agency locations to facilitate hardware deployment and face-to-face user assistance., * Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity.

 * Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system.
 * Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals.
 * Manage hardware and software inventory and ensure accurate documentation.
 * Collaborate with IT Engineering on projects and infrastructure improvements.
 * Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager.
 * Provide technical assistance for agency events and maintain organized IT labs and work areas.
 * Assist in acquiring network equipment, computers, and peripherals.
 * Research and recommend hardware and software solutions to meet agency needs.
 * Participate in ongoing training programs and maintain technical proficiency.
 * Support end-user training and provide guidance on technology use.
 * Work with vendor technical support to diagnose and resolve hardware/software problems.