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# SAP Support Manager

- **Company:** Pyramid Consulting Inc.
- **Location:** Mundelein, IL, United States
- **Experience:** Expert
- **Salary:** $108,160 - $114,400
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Application Lifecycle Management, Business Systems, Data Governance, Data Migration, Electronic Data Interchange (EDI), IDoc, Network Troubleshooting, SAP ERP, SAP (Applications), SAP Logistics Execution System, SAP Logistics, SAP Project System, SAP Sales and Distribution, Enterprise Software Applications, SAP Integration Solutions, Information Technology, SAP S/4HANA, Integration Frameworks, Data Management
- **Published:** November 9, 2026
- **Apply:** https://www.thejobnetwork.com/job/d915475b-2978-4e32-a7b3-0e9fa4ebdaa0/sap-support-manager

## About the Role

* 8+ years of SAP functional support, application management, or enterprise systems experience
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 * Strong hands-on functional experience with SAP ECC and experience supporting an SAP S/4HANA implementation, migration, or production environment
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 * Strong knowledge of SAP SD and MM, including sales orders, pricing, deliveries, billing, procurement, inventory, and material management
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 * Experience supporting logistics, warehouse operations, order-to-cash, and master data management processes
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 * Strong understanding of SAP integrations across supply chain, sales, distribution, and finance
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 * Experience managing production support, incident management, problem resolution, root-cause analysis, and change management
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 * Familiarity with SAP LE, PP, MDG, IDocs, EDI, APIs, and third-party integrations is a plus
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 * Experience with master data governance, cleansing, validation, or migration preferred
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 * Strong analytical, project management, and process improvement skills
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 * Excellent communication and stakeholder management abilities with experience working across business and technical teams
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 * Retail, consumer products, distribution, or warehouse operations experience preferred
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 * Advanced Microsoft Excel skills and strong attention to detail
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 * Bachelor's degree in Information Technology, Computer Science, Business Systems, Supply Chain, or a related field preferred
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## Description

Our client is seeking a temporary SAP Support Manager to support business-critical SAP applications while helping prepare for and execute a transition to SAP S/4HANA. This 6-9 month consulting assignment follows a hybrid schedule with 2 days onsite between New York City and Central New Jersey and 3 days remote per week. This hands-on role will focus on maintaining day-to-day SAP operations, supporting supply chain and order management processes, managing master data, and ensuring business continuity throughout the ERP transformation.\n
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Job Duties Include

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 * Manage day-to-day SAP application support across logistics, supply chain, order processing, and master data functions
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 * Ensure SAP system stability and business continuity while driving timely resolution of production issues, incidents, and service requests
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 * Support end-to-end procurement, inventory, warehouse, fulfillment, shipping, billing, and order-to-cash processes
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 * Partner with business and technology teams to troubleshoot system issues, perform root-cause analysis, and identify opportunities to improve SAP functionality
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 * Oversee master data processes, including data accuracy, governance, validation, cleansing, and reconciliation
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 * Coordinate system enhancements, change requests, testing, and integrations with internal teams and external technology partners
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 * Support data migration, process readiness, and other activities related to the transition from SAP ECC to S/4HANA
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 * Maintain documentation, reporting, service metrics, and support procedures to ensure consistent application operations
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 * Collaborate with cross-functional stakeholders across operations, supply chain, finance, sales, customer service, and technology
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