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# Help Desk (Junior)

- **Company:** Amatriot Group, LLC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $29,120 - $31,200
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Digital Signal 1, Virtual Private Networks (VPN), Office365
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/help-desk-junior--f7d4879d-5a29-4371-a6f5-f509f71da3ec

## About the Role

Help Desk, Security Clearance, T-1 / DS1, Help Desk, Centers for Disease Control and Prevention (CDC), Customer Support/Service, Technical Support, Technical Delivery, Operational Support, Microsoft Windows Operating System, * High school diploma or GED., * 2+ years of related experience., * Technical skills with O365 applications and VPN support.

## Description

The Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing 24/7 IT support to CDC staff. This role supports enterprise IT operations, collaborates with Service Desk personnel, and uses designated IT support tools to deliver responsive technical assistance., * Collaborate with other CDC Service Desk staff.

 * Assist in providing 24/7 IT support to CDC staff.
 * Drive key policies and procedures for IT support.

Technical Support

 * Utilize IT support tools provided by the Customer Engagement Branch.
 * Provide Windows 11 support.
 * Support O365 applications and VPN-related issues.