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# Avaya Support Engineer

- **Company:** Pimenta, Roberto
- **Location:** Jackson, MS, United States
- **Contract:** Temporary to permanent
- **Skills:** VoIP, System Configuration, H.323 Protocol, Routing, Session Manager SubSystems, Wide Area Networks, Scripting, Video Protocols, Firewalls (Computer Science)
- **Published:** November 9, 2026
- **Apply:** https://www.careerjet.com/jobad/usdfab6138fafda5146597cd8ad3441bdd

## About the Role

Minimum of 15 years of hands-on experience with Avaya telecommunications systems.
Demonstrated experience with the following Avaya products:

 * Avaya Communication Manager 7.1.3
 * Avaya Session Manager 7.1.3
 * Avaya Call Management System (CMS) R18
 * Avaya System Manager 7.1.3
 * Avaya Workforce Optimization 15.2

Hands-on experience with the following equipment:

 * Avaya G650, G450, and G430 gateways
 * Spira Session Border Controllers (SBCs)
 * In-depth knowledge of real-time communications, voice, and video protocols, including H.323 and SIP.
 * Strong knowledge of routing, switching, firewalls, WAN technologies, and Quality of Service (QoS).
 * Proven ability to troubleshoot and resolve complex telecommunications issues.
 * Experience providing Tier III technical support in an enterprise environment.
 * Strong verbal and written communication skills.
 * Ability to create clear, accurate technical documentation for end users and technical teams.
 * Experience training and mentoring junior-level technical staff.

Desired Skills

 * Experience with BroadSoft Hosted VoIP products and solutions.
 * Ability to automate routine tasks using Python scripting.
 * Strong analytical and problem-solving abilities.
 * Excellent organizational skills and attention to detail.
 * Ability to work independently and manage multiple technical priorities., * Must be a current resident of the United States.
 * Must have current work authorization for the United States.
 * Must be a direct hire.
 * Must be willing and able to work 100% onsite. Remote and hybrid work are not permitted.

## Description

We have a 3-year, onsite, Avaya Support Engineer contract, in Jackson, MS. The anticipated start date is immediate.
Our client is seeking a highly experienced Avaya Support Engineer to provide advanced technical support, troubleshooting, system administration, and implementation services within an enterprise telecommunications environment.
The ideal candidate will have extensive hands-on experience with Avaya technologies, strong troubleshooting skills, and the ability to resolve complex telecommunications issues while supporting system enhancements and new technology deployments., * Assist with the configuration and installation of new Avaya systems.

 * Monitor and maintain the health and performance of the Avaya environment, including trunking and adjunct systems.
 * Troubleshoot and resolve technical support and programming tickets.
 * Provide Tier III technical support for complex telecommunications issues.
 * Coordinate with telecommunications providers to identify and resolve circuit-related issues.
 * Support the deployment of new products and technologies within the Avaya portfolio.
 * Develop and maintain accurate technical documentation for new products, services, and system configurations.
 * Train and mentor junior-level technical staff on Avaya technologies.
 * Communicate professionally with vendors, customers, and internal technical teams.