> Markdown version of [/jobs/ext/465020-technical-support-expert](https://www.wearedevelopers.com/jobs/ext/465020-technical-support-expert). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Expert - **Company:** Mistral Inc - **Location:** San Francisco, CA, United States - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Zendesk - **Published:** June 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=46875f0ac68c8523 ## About the Role Do you have experience in Zendesk?, Do you have a Bachelor's degree?, * Bachelor's degree or equivalent in Business, Communications, or related field * Previous experience in technical customer support rolesProven track record of resolving complex customer issues * Experience working with cross-functional teams (e.g., engineering, finance)Proficient in customer support platforms (e.g., Intercom, Zendesk) * Experience with knowledge base management and FAQ creationFamiliarity with Tech products and common industry issues * Strong written and verbal communication skills in English * Excellent problem-solving abilities * Customer-centric mindset with a focus on empathy and proactive service ## Description We are seeking an experienced Technical Support Expert to join our Support team. This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact. In this role, you will drive customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams. Reporting directly to our Lead Customer Support, you will have the chance to shape the future of our support operations. Join us and be a pioneer in our US expansion, with ample opportunities for growth and professional development. What you will do * Handle Level 2 Support: Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning/batch jobs/features * Ticket Escalation: Escalate technical, financial, or solution-specific issues to the relevant teams (Engineering, Finance, Solution) * Knowledge Base Management: Build and update FAQs and knowledge resources to empower customer self-service * Customer Communication: Provide clear, friendly, and proactive responses; follow up as needed, * Process Optimization: Work with bot and human support to streamline responses and reduce ticket volume * Customer Focus: Maintain a customer-centric approach, ensuring a positive and efficient experience, especially for mid-tier paying users. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) - [REST in Peace? What does the API protocol of the future look like? Or do we have it already?](https://www.wearedevelopers.com/videos/1683-rest-in-peace-what-does-the-api-protocol-of-the-future-look-like-or-do-we-have-it-already) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Welcome to Switzerland](https://www.wearedevelopers.com/magazine/4-welcome-to-switzerland) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)