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# Technical Support Engineer APJ

- **Company:** YugabyteDB, Inc.
- **Location:** Morrison, TN, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Application Integration Architecture, Microsoft Azure, Bash Shell, Cloud Computing, Computer Programming, Databases, Relational Databases, DevOps, Distributed Data Store, Distributed Systems, Python (Programming Language), PostgreSQL, Scripting, Google Cloud, Free and Open-Source Software
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-apj-morrison-tn--18f289f5-8358-4493-8347-0fe57e53a3bd

## About the Role

Technical Support, Artificial Intelligence (AI), PostgreSQL, Distributed Databases, Cloud Applications, Technical Leadership, Diversity, Technical Support, Customer Experience, Database Technology, We are seeking a Technical Support Engineer to join our growing Customer Support organization. While prior support experience is valuable, it is not a strict requirement - we're looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture., * Experience: 3-5 years of industry experience in a technical role.

 * Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
 * Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
 * Strong communication skills - both written and verbal - to interact effectively with technical and non-technical audiences.
 * Proactive, customer-first mindset, with patience and persistence when resolving issues.
 * Ability to work independently in a fully remote environment while collaborating across global teams.
 * Logistics & Schedule
 * Work Hours: This position is aligned with early morning IST hours.
 * Weekend Schedule: This role requires weekend coverage. You will have two fixed, consecutive weekdays off (e.g., Tuesday-Wednesday).

Nice to Have (but not required)

 * Experience in a technical support, customer success, or DevOps/SRE role.
 * Familiarity with open-source software and community-driven projects.
 * Knowledge of PostgreSQL or other relational databases.

## Description

* Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
 * Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
 * Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
 * Maintain detailed case documentation and follow established support processes.
 * Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
 * Continuously learn new technologies and expand your understanding of Yugabyte's ecosystem.
 * Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.