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# Channel Exchange: Technical Support Specialist I

- **Company:** ScanSource
- **Location:** Greenville, SC, United States
- **Experience:** Starter
- **Salary:** $60,000 - $70,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Software as a Service, Cloud Computing, Microsoft Exchange Server, Issue Tracking Systems, Microsoft Software, Cloud Services, Microsoft SharePoint, HybridCloud, Information Technology
- **Published:** November 9, 2026
- **Apply:** https://www.careerbuilder.com/job-details/channel-exchange-technical-support-specialist-i-greenville-sc--96dd015c-18d8-489b-b69e-b1f019b04ef2

## About the Role

Technical Support, Microsoft Exchange Server, Sales, Operations Management, Product Positioning, Technical Operations, Cloud Computing, Microsoft Exchange Server, Microsoft Product Family, Pre-Sales, limited to Microsoft

Qualifications/Skills:Required:

At least 1 years' experience working within an IT Help Desk or similar environment.Experience in providing technical support for M365 products including but not limited to Teams, Exchange Online, SharePoint, OneDrive, and Power BIFamiliar with setting up different identity services like Active Directory and Entra IDComfortable working independently and part of a teamAbility to handle and prioritize a high case loadMaintains a positive attitude during adversityShows a desire to learn new technologies either on their own or through certifications

Preferred:

Bachelor's Degree in Computer Science or ITKnowledge of M365 and Azure products to assist the sales team on creating quotes and estimatesUnderstanding of how to use Entra Connect to create a hybrid cloud environmentAbility to transform complex information into succinct bite- sized chunks for less technical customers.

## Description

Job Summary:Channel Exchange, a ScanSource, Inc. company, is a leading cloud-only distributor, helping ambitious IT businesses succeed through providing premier SaaS solutions, top-class training, simplified PSA integrations and unrivalled support.Reporting to Channel Exchange's Technical Operations Manager, The Technical Services Support Specialist I will predominantly be responsible for providing post and at times pre-sale consultative support as well as assisting the sales team on go-to-market strategies. The secondary focus of the role will require an individual capable of providing 1st tier break-fix support across a breadth of cloud services from vendors, including, but not limited to, Microsoft, Acronis, and Bitdefender.This role requires the candidate to demonstrate a passion for technology and to proactively position products and solutions to the channel when presented the opportunity., Provide post and at times pre-sale support to partners and customersProvide 1st tier support to partners and customers of Channel Exchange.Liaise with 3rd party vendors, including but not limited to Microsoft and others, regarding technical cases and upcoming product changesLiaise with 3rd party vendors to escalate and resolve cases that cannot be resolved in-houseThe management and ownership of a support ticket through to resolution - this is a cradle-to-grave ticketing approach.Provide world-class customer engagement.Effective case management in line with defined processes. Liaising with end users and customer's IT Support Staff to resolve issues within a timely manner.Educate team members, partners and customers on how to troubleshoot similar issues as they arise.Work with the wider business in delivering business goals and objectives including but not limited to supporting both Sales and Marketing within a technical capacityAcquire and maintain certifications including but not