> Markdown version of [/jobs/ext/4651274-application-support-analyst-in-private-banking](https://www.wearedevelopers.com/jobs/ext/4651274-application-support-analyst-in-private-banking). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# application support analyst in private banking

- **Company:** EPAM
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Server Applications, Databases, Database Queries, IBM WebSphere MQ, Java Virtual Machine (JVM), WildFly (JBoss AS), Enterprise Messaging Systems, Performance Tuning, Data Logging, Diagnostic Tools, Information Technology, Temenos, Splunk, Dynatrace, Servicenow
- **Published:** November 10, 2026
- **Apply:** https://www.jobleads.com/es/job/application-support-analyst-in-private-banking--madrid--e1ad2d17634eb7cb1562d576428adc13b

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification
 * Three to five years of experience in second-line IT support within financial services, wealth management, or similar environments
 * Familiarity with ITIL processes, including incident, problem, change, and event management
 * Strong analytical skills and a structured, methodical approach to problem-solving
 * Ability to remain calm and decisive under pressure during critical outages
 * Excellent written and verbal English communication skills
 * Reliable, precise, ownership-driven work ethic
 * Flexible availability for on-call duties, weekend shifts, and emergency interventions
 * Proficiency with monitoring and diagnostics tools such as Splunk and Dynatrace
 * Strong understanding of ticketing and service management systems such as ServiceNow

Будет плюсом:

 * Working knowledge of Temenos Triple A (AAA) architecture, modules, and components; experience with JBoss EAP or WildFly application server deployment, logging, and JVM tuning basics; database administration skills, including writing queries, reading alert logs, and executing scripts; familiarity with messaging systems such as IBM MQ; understanding of payment messaging standards and schemes, including SWIFT MT/MX, SEPA, and Instant Payments; exposure to other Temenos applications such as T24 or TPH

## Description

Описание:

Описания нет

Задачи:

 * Serve as the primary technical escalation point for first-line support on incidents and service disruptions
 * Investigate failed transactions, stuck processes, interface timeouts, and queue build-ups using logs and database traces
 * Perform routine health checks and operational maintenance to ensure platform stability
 * Maintain and improve runbooks, standard operating procedures, and recovery guides for recurring scenarios
 * Document findings and provide actionable recommendations during Post-Incident Reviews
 * Ensure compliance with internal policies, regulatory standards, and audit requirements
 * Record support activities in the service management tool
 * Help generate operational KPIs and availability reports for leadership review
 * Participate in shift-based operations, including off-hours, weekend rotations, and on-call coverage for critical releases
 * Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence

Требования:

 * Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification
 * Three to five years of experience in second-line IT support within financial services, wealth management, or similar environments
 * Familiarity with ITIL processes, including incident, problem, change, and event management
 * Strong analytical skills and a structured, methodical approach to problem-solving
 * Ability to remain calm and decisive under pressure during critical outages
 * Excellent written and verbal English communication skills
 * Reliable, precise, ownership-driven work ethic
 * Flexible availability for on-call duties, weekend shifts, and emergency interventions
 * Proficiency with monitoring and diagnostics tools such as Splunk and Dynatrace
 * Strong understanding of ticketing and service management systems such as ServiceNow

Будет плюсом:

 * Working knowledge of Temenos Triple A (AAA) architecture, modules, and components; experience with JBoss EAP or WildFly application server deployment, logging, and JVM tuning basics; database administration skills, including writing queries, reading alert logs, and executing scripts; familiarity with messaging systems such as IBM MQ; understanding of payment messaging standards and schemes, including SWIFT MT/MX, SEPA, and Instant Payments; exposure to other Temenos applications such as T24 or TPH

Условия:

Shift-based role with off-hours, weekend rotations, and on-call coverage for critical releases