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# Application Support Agent Junior

- **Company:** Solliciteer Nu Beschrijving
- **Location:** Belgium
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** November 10, 2026
- **Apply:** https://www.studentjob.be/vacatures/9413501-junior-application-support-agent/sollicitaties/nieuw

## About the Role

What would make you a fit for the role:

 * Bachelor's degree in computer science or scientific background (agronomy, biology).
 * Previous experience in a customer support role is preferred but not required.
 * Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
 * Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
 * Customer-focused mindset and a commitment to delivering high-quality service and support.
 * Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
 * Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with help desk or ticketing systems is a plus.
 * Willingness to learn new technologies and adapt to changing priorities and business needs.

## Description

* Serve as the first point of contact for customers seeking technical assistance via email.
 * Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
 * Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
 * Collaborate with cross-functional teams, including business team and software developers, to escalate and resolve complex issues.
 * Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
 * Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
 * Assist with testing and validation of software updates, patches, and new features prior to release.