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# IT Support Manager

- **Company:** HOLLYFIELD PERSONNEL LTD
- **Location:** Lichfield, United Kingdom (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Azure Active Directory, TCP/IP, Wide Area Networks, Cisco WebEx, Wi-Fi Technology, Peripherals, Microsoft InTune, Information Technology, Apple Business Manager, Cisco, User Accounts
- **Published:** November 10, 2026
- **Apply:** https://rss.cm/job/1327/6463/apply/

## About the Role

* Strong troubleshooting skills across hardware, software, and peripherals
 * Experience supporting Windows and Apple (macOS/iOS/iPadOS) environments
 * Knowledge of Apple Business Manager and Microsoft Intune
 * Experience administering Microsoft 365, Entra ID (Azure AD) and endpoint management
 * Basic understanding of LAN/WAN networking
 * Understanding of networking fundamentals: Wi-Fi, TCP/IP, DNS, DHCP
 * Familiarity with Cisco IP Telephony and Webex Calling
 * Confident communicator with excellent customer service skills
 * Highly organised, proactive, and able to manage multiple priorities

## Description

* Onboarding, role changes and offboarding
 * Creating, updating and disabling user accounts and permissions
 * Maintaining accurate user records
 * Tracking and maintaining IT assets
 * Preparing, deploying and recovering IT equipment
 * Maintaining the asset records
 * Monitoring stock levels and placing orders as required
 * Performing regular asset audits
 * Managing relationships with IT vendors and service providers
 * Coordinating the renewal of IT contracts, licences and service agreements
 * Providing first/second-line support across hardware, software, mobile devices, LAN/WAN, telephony, and applications
 * Maintaining accurate records, ensure compliance, and support continuous improvement across IT services