> Markdown version of [/jobs/ext/4651419-senior-it-technician](https://www.wearedevelopers.com/jobs/ext/4651419-senior-it-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Technician

- **Company:** St George's Weybridge
- **Location:** Weybridge, United Kingdom
- **Experience:** Expert
- **Salary:** £32,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Audio Video Distribution, Student Information Systems, Software Troubleshooting, Information Technology, Casper Suite
- **Published:** November 10, 2026
- **Apply:** https://www.reed.co.uk/jobs/senior-it-technician/57552189

## About the Role

We're looking for an experienced IT support professional who combines strong technical knowledge with excellent communication skills and a genuine commitment to customer service.

You'll ideally have:

 * Substantial experience in a technical support or IT Service Desk environment.
 * Strong knowledge of Microsoft 365 and general desktop support.
 * Experience supporting mobile devices through an MDM platform, ideally Jamf.
 * A good understanding of ITIL principles and service management best practice.
 * Experience managing IT assets, repairs, deployments and equipment lifecycles.
 * The confidence to troubleshoot complex technical issues and support less experienced colleagues.
 * Excellent organisational skills and the ability to remain calm and professional under pressure.
 * Previous experience within education would be advantageous, as would familiarity with SIMS, audiovisual systems or a multi-site IT environment, but these are not essential.

Above all, we're looking for someone approachable, proactive and comfortable working with a wide range of people, from pupils and teachers to senior school leaders., * Active Directory

 * Jamf
 * Microsoft 365 (M365)
 * SIMS (School Management Software)

## Description

As Senior IT Technician, you'll be a key member of the IT Service Desk team, providing first and second-line support, resolving more complex technical issues and helping to ensure the smooth day-to-day running of IT services across St George's Weybridge.

You'll also take a leading role in improving support processes, managing equipment lifecycles and helping the wider team deliver a consistent, high-quality service.

Your responsibilities will include:

 * Providing first and second-line IT support across the College and Junior School, including troubleshooting and resolving escalated technical issues.
 * Managing and prioritising support tickets using Halo ITSM or a similar service management platform.
 * Supporting Microsoft 365, iPads and mobile device management platforms such as Jamf School.
 * Assisting with device deployment, configuration, maintenance and replacement.
 * Supporting and guiding junior IT colleagues, including ticket allocation and workload prioritisation.
 * Developing and improving IT support processes, documentation and asset management procedures.
 * Supporting classroom technology, audiovisual equipment and school events.
 * Working closely with senior IT colleagues on hardware refresh programmes and equipment planning.