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# IT Technician

- **Company:** HCL Technologies
- **Location:** Clifton, NJ, United States
- **Experience:** Experienced
- **Salary:** $54,000.0 - $88,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, TCP/IP, Wide Area Networks, Wi-Fi Technology, Network Switches, Network Routers, Peripherals, Microsoft InTune, Laptops, User Administration, Servicenow
- **Published:** June 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4f53ea0b7b996452

## About the Role

Do you have experience in Ticketing system technical support?, * Strong knowledge of Windows OS (10/11)

 * Experience with Active Directory and user management
 * Good understanding of hardware troubleshooting
 * Basic knowledge of networking (TCP/IP, DNS, DHCP, VPN)
 * Experience with ticketing tools
 * Good communication and troubleshooting skills

Preferred Skills:

 * Knowledge of Office 365 / Outlook support
 * Experience with SCCM / Intune
 * Basic understanding of network switches and routers
 * IT certifications (CompTIA A+, Network+, etc.), * field service support technician: 3 years (Required)

## Description

* Provide L1/L2 desktop support for laptops, desktops, and peripherals
 * Install, configure, and troubleshoot Windows OS and applications
 * Handle user account management (Active Directory, password resets, access issues)
 * Troubleshoot hardware issues (RAM, HDD/SSD, printers, devices)
 * Manage ticketing systems (ServiceNow, Remedy, etc.)
 * Provide onsite and remote support to end users
 * Perform system imaging, deployment, and software installation
 * Basic troubleshooting of network issues (LAN/WAN, Wi-Fi, VPN)
 * Assist with IP configuration, DNS, DHCP, and connectivity issues
 * Support printers, scanners, and other peripherals
 * Maintain IT asset inventory and documentation


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