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# SAP BI Support Analyst, IT Business Services

- **Company:** Deloitte
- **Location:** Cardiff, United Kingdom (Remote available)
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Data Analysis, User Authentication, Cloud Computing, Data Validation, Extract Transform Load (ETL), DevOps, Microsoft Office, Microsoft Visio, Performance Tuning, Scrum Methodology, SAP (Applications), SAP BI Accelerator, SAP HANA, SAP NetWeaver Data Management, Software Deployment, SQL Databases, Data Streaming, Tableau (Software), Web Intelligence, BI Launch Pad (Software), Sap Business Objects, Git, Software Version Control
- **Published:** November 10, 2026
- **Apply:** https://apply.deloitte.co.uk/UKCareers/Login?jobId=25677

## About the Role

* Working knowledge of SAP HANA: basic HANA SQL and an understanding of calculation views.
 * Ability to write and run SQL queries for data validation and issue tracing.
 * Practical hands-on experience with SAP Analysis for Office.
 * Working knowledge of SAP BusinessObjects BI Platform 2025+, including Web Intelligence, BI Launchpad and Promotion Management. Experience troubleshooting report refresh issues and supporting the controlled promotion of content across development, test, pre-production and production environments.
 * Good diagnostic and problem-solving skills, with attention to detail in data reconciliation.
 * SAP Data Services (BODS) - knowledge and experience of Designer, Admin Console and general platform concepts
 * Knowledge of BOE platform security concepts using AD authentication and group replication.
 * Clear written / verbal communication skills and the ability to explain technical points to non-technical users.

Desirable

 * Knowledge and experience of other BI solutions, such as Tableau (Desktop / Server).
 * Knowledge of SAP HANA administration, security and application deployment.
 * Awareness of HANA performance tuning principles (e.g. filter push-down and result set limits).
 * Ability to create high-quality technical specification documentation and data flows in Visio or similar tools.
 * ITIL v4/5 Foundation certification.
 * Experience of working with colleagues and third-party suppliers based remotely or offshore.
 * Knowledge and experience of using SAP Analytics Cloud (SAC).
 * Experience working within a DevOps-enabled Git-based workflow to prepare, version-control and support the promotion of HANA SQL artefacts, calculation view changes and validation scripts through development, test, pre-production and production environments.
 * Has worked in an Agile team and understands SCRUM / agile concepts

## Description

* Take the lead on support-related issues on Deloitte's internal SAP-based BI/analytics applications.
 * Problem and incident support: Monitor incident queues for new calls logged against the team, perform root-cause analysis, and recommend / implement solutions to prevent recurrence.
 * Deliver small enhancements and changes to core SAP BI applications.
 * Monitor scheduled process chains / ETL of data from source systems, resolve errors and introduce preventative solutions.
 * Support key business-critical reporting processes in SAP HANA, SAP Business Objects and Tableau.