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# Application Support Specialist

- **Company:** Thread & Logic
- **Location:** München, Germany (Remote available)
- **Contract:** Internship / Graduate position
- **Skills:** Artificial Intelligence, JIRA, Business Software, Programming Tools, Issue Tracking Systems, Standard Sql, Web Applications, ReactJS, Zendesk, User Accounts
- **Published:** November 10, 2026
- **Apply:** https://www.adzuna.de/details/5959909230

## About the Role

* Completed IT or commercial training, or a degree in a related field
 * Experience in IT support, application support or a helpdesk, including internships
 * A ticket system such as Jira Service Management, Zendesk or Freshdesk
 * Basic SQL, enough to look up a record

## Description

Teams at companies in Germany now use our applications every day, and when something goes wrong they want an answer in their own working hours. Thread & Logic now has an opening for an Application Support Specialist in Germany. You will work full-time and remote from anywhere in Germany; the developers you work with are in Dallas, seven hours behind.

Projects you'd join

 * Answer support tickets about our applications
 * Reproduce reported problems and write them up for the developers with steps and screenshots
 * Check user accounts, permissions and saved records when something looks wrong
 * Test fixes before release and confirm with the user afterwards
 * Keep help articles and the list of known issues current, * Reading application logs or using browser developer tools
 * ITIL Foundation
 * Web applications built with React or a similar framework

From Thread & Logic

 * 30 days of holiday a year
 * Company pension plan with an employer contribution
 * Yearly training budget for courses and certifications
 * A laptop and home office equipment
 * Flexible hours, with a few hours of overlap with Dallas

Thread & Logic in short
Thread & Logic builds custom business applications in Dallas, Texas. We design internal tools, connect them to the systems a team already uses and add AI where it can prepare the next step, while the person using the application makes the decision and the application records it.
#LI-Remote