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# Technical Support Advisor

- **Company:** Reed
- **Location:** Maidstone, United Kingdom
- **Salary:** £28,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** LiveChat, Microsoft Office
- **Published:** November 10, 2026
- **Apply:** https://www.reed.co.uk/jobs/technical-support-advisor/57552138

## About the Role

* Previous experience within a customer service, technical support, helpdesk, or service desk environment.
 * Strong verbal and written communication skills.
 * Excellent problem-solving and troubleshooting abilities.
 * Confident using Microsoft Office and CRM systems.
 * Ability to build strong relationships with customers and colleagues.
 * Organised, proactive, and able to work effectively under pressure.
 * Technical qualifications or IT-related experience would be advantageous.
 * Additional European language skills would be beneficial but are not essential.

## Description

This is an excellent opportunity for an individual with strong customer service skills and a passion for technology to join a business that provides specialist support to customers across multiple international markets. Working within a collaborative and supportive environment, you will be responsible for investigating technical issues, providing solutions, and delivering an exceptional customer experience.
About the Role:

 * Providing technical support to customers via telephone, email, and live chat.
 * Investigating, troubleshooting, and resolving customer queries efficiently.
 * Supporting customers across the EMEA region and maintaining high service standards.
 * Escalating complex technical issues to senior specialists where required.
 * Assisting colleagues by sharing knowledge and supporting ongoing development within the team.
 * Maintaining accurate records within CRM and internal systems.
 * Working closely with internal departments to ensure prompt issue resolution.
 * Following company policies, procedures, and information security standards.