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# Junior Network Engineer (Cyber Security / Network Support)

- **Company:** Xact Placements
- **Location:** Edinburgh, United Kingdom
- **Experience:** Starter
- **Salary:** £39,000
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Remote Access Technology, Zero Trust Network Access, Network Support
- **Published:** November 10, 2026
- **Apply:** https://www.totaljobs.com/job/junior-officer-security/xact-placements-limited-job108305220

## About the Role

* An understanding of core cyber security principles such as ZTNA and Remote Access
 * Hands-on experience with Zscaler (highly desirable)
 * Experience in a service desk, support or ticket-based environment
 * Strong communication skills and a customer-focused attitude
 * Eagerness to learn and pick up new technologies
 * Experience with UK public or private sector organisations would help
 * A degree or equivalent professional experience is welcome but not essential

## Description

* Acting as a triage point for service tickets, and communicating clearly with end users and stakeholders
 * Identifying and prioritising tickets by how critical they are and how much they affect the business
 * Handling end user support requests and technical issues as part of a central IT delivery team
 * Managing ticket backlogs and organising your own time, both on your own and as part of the team
 * Carrying out Adds/Moves/Changes on production systems, with close attention to detail
 * Building strong relationships with the customer and your colleagues, and delivering service outcomes that are measured and reviewed