> Markdown version of [/jobs/ext/4652786-head-of-it-strategy-delivery](https://www.wearedevelopers.com/jobs/ext/4652786-head-of-it-strategy-delivery). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT Strategy & Delivery - **Company:** Ricoh - https://www.ricoh.co.uk - **Location:** Greater London, United Kingdom - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Cyber Security, Customer Data Management, Data Governance, IT Management, Enterprise Software Applications, Data Strategy, Data Analytics - **Published:** November 10, 2026 - **Apply:** https://www.cv-library.co.uk/job/225816071/head-of-it-strategy-delivery ## About the Role * Significant senior IT leadership experience within a multinational, matrixed organisation. * A strong track record of shaping technology strategy and delivering complex business, data and technology transformation. * Experience partnering with senior business, commercial or global account organisations. * Strong knowledge of enterprise applications, integration, cloud platforms, data and analytics, AI and automation. * Experience of enterprise architecture, portfolio governance and technology investment planning. * Understanding of CRM, CPQ, customer data, sales and commercial processes, service delivery and profitability reporting. * Knowledge of cyber security, privacy, data governance, risk management and IT service management. * Experience working with strategic technology partners, system integrators and other third-party suppliers. * Strong commercial awareness, with the ability to connect technology investment to revenue, profitability, customer experience and operational outcomes. * Proven experience leading through influence in complex global environments where teams may not directly report to you. * Excellent stakeholder management, negotiation and communication skills, including the ability to turn complex technology topics into clear business decisions. * The confidence to challenge constructively, navigate competing priorities and bring stakeholders together around shared outcomes. * A Bachelor's or Master's degree in a relevant discipline, or equivalent substantial professional experience. * Fluent business English, with the flexibility to collaborate across global time zones and travel when required. ## Description As Head of IT Strategy & Delivery, you will act as the senior technology partner for RGS (Ricoh Global Services), connecting business priorities with Ricoh's wider technology landscape. You will take ownership of the RGS technology roadmap across customer, commercial, service delivery, data, analytics, automation and collaboration capabilities, ensuring investment is focused on the areas that create the greatest business and customer value. Operating within an international matrix environment, you will build strong relationships across RGS, regional IT organisations, business units and global technology functions. A key part of the role will be bringing together different priorities, simplifying complexity and establishing clear governance, ownership and accountability. You will also play an important role in accelerating Ricoh's use of data, AI and automation, improving global customer insight, profitability reporting and the technologies that underpin sales, deal management and service delivery. What you will be doing * Acting as the senior IT partner to RGS leadership, translating growth priorities into a clear technology and data strategy. * Owning and developing an integrated RGS IT roadmap aligned with enterprise architecture, security, data governance and technology standards. * Leading the technology contribution to global customer, commercial and profitability data, improving data quality, ownership and reporting. * Driving greater integration and globalisation across CRM, CPQ, bid, deal, service and analytics capabilities. * Identifying opportunities to use AI and automation responsibly to improve forecasting, account targeting, deal execution, service delivery and management insight. * Providing end-to-end technology leadership across complex global transformation programmes. * Strengthening portfolio governance, prioritisation, decision-making and accountability across global and regional stakeholders. * Driving greater standardisation, platform reuse, interoperability and automation while balancing legitimate regional and customer requirements. * Partnering with architecture, engineering, infrastructure, cyber security, data, service management and product teams to deliver secure, resilient and scalable solutions. * Ensuring technology investment is connected to growth, profitability, customer value and measurable operational outcomes. * Providing oversight of technology risk, cyber security, privacy, compliance, continuity, third-party suppliers and financial performance. * Leading through influence across international and matrix teams, creating clarity and alignment across organisational boundaries. You will ideally have We are looking for an established senior IT leader who can operate comfortably at both strategic and delivery level. You will combine broad enterprise technology knowledge with strong commercial judgement and the ability to influence senior stakeholders across countries, functions and business units.