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# Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE

- **Company:** NTT America, Inc.
- **Location:** Frisco, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $78,948 - $120,615
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Information Systems, Electronic Data Interchange (EDI), Inventory Management Software, Release Management, System Testing, Systems Integration, System Availability, Electronic Medical Records, Epic Willow, Health Level Seven International, Data Management
- **Published:** November 10, 2026
- **Apply:** https://www.juju.com/job/1_nttamericainc-389976

## About the Role

+ Minimum 5+years In-depth knowledge of pharmacy operations, medication workflows, dispensing processes, and clinical pharmacy practices.
 + 5+years Experience with automated dispensing systems, barcode medication administration (BCMA), and medication packaging solutions.
 + 5+years Working knowledge of healthcare integrations, HL7 messaging, interface engines, and EMR/EHR connectivity.
 + 5+years Experience managing formulary updates, drug database maintenance, medication master data, and clinical content configurations.
 + 5+years Strong troubleshooting skills across applications, interface, device connectivity, and workflow-related issues.
 + 5+years Knowledge of healthcare compliance, medication safety standards, and pharmacy regulatory requirements.
 + 5+years Ability to analyze logs, identify root causes, and coordinate resolution across multiple technical teams and vendors.
 + Skills integrating pharmacy systems with billing, EMR, and inventory platforms
**Preferred Qualifications**

 + Experience supporting solutions such as Omnicell, Pyxis, BD HealthSight, Epic Willow, Baxter, Swisslog, ScriptPro, or similar pharmacy platforms.
 + ITIL Foundation, Healthcare IT, Pharmacy Informatics, or related certifications preferred.

## Description

We are currently seeking a Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).
**Day to Day Responsibilities:**

 + Provide **L2/L3 application and operational support** for pharmacy systems, ensuring high availability and timely resolution of incidents, service requests, and production issues.
 + Demonstrate deep understanding of pharmacy workflows, including medication dispensing, pharmacist verification, compounding, order processing and medication administration.
 + Support and troubleshoot Automated Dispensing Cabinets (ADC), barcode labeling systems, medication packaging solutions, and automated dispensing technologies.
 + Manage and maintain drug libraries, medication formularies, medication dictionaries, and clinical content updates in accordance with organizational and regulatory requirements.
 + Monitor, support, and troubleshoot integrations between Pharmacy Information Systems, Electronic Medical Records (EMR/EHR), billing applications, inventory management systems, and medication management platforms.
 + Support interface management using HL7 and other healthcare integration standards to ensure seamless data exchange between pharmacy and clinical systems.
 + Ensure compliance with pharmacy regulations and standards including USP 795, USP 797, USP 800, DEA requirements, ISBT-128 standards, medication safety practices, and healthcare regulatory guidelines.
 + Perform root cause analysis (RCA), problem management, and implement preventive measures for recurring incidents.
 + Collaborate with pharmacists, pharmacy technicians, clinical teams, infrastructure teams, vendors, and application stakeholders to resolve complex issues.
 + Support application upgrades, patches, system validation activities, testing, release management, and change implementation.
 + Develop and maintain operational documentation, SOPs, knowledge articles, troubleshooting guides, and support runbooks.
 + Participate in on-call support, major incident management, and critical issue resolution activities.